Diana Yang
Melbourne,Australia
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
8
8
years of professional experience
Work History
Counter Manager-LCP
Dior Myer Melbourne
08.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Managed daily operations to ensure smooth functioning of the store, maintaining clean, safe environment for customers and employees.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Coordinated and conducted well-organized business presentations and demonstrations to higher management at business visits and conferences.
- Forecasted sales and established processes to achieve sales objectives and related metrics. LCP successfully achieved +15% YTD in sales.
- Host and manage major events in store to boost the sale and increase customer loyalty, such as facial events and master classes.
2IC Manager
Dior Myer Melbourne
08.2022 - 07.2023
- Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
- Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
- Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.
- Prepared weekly business insights for managers to review, analyzed competitor's business
- Host master class in Makeup and Skincare sessions. Achieved master classes event sales target.
- Improved store efficiency by streamlining retail operations processes and procedures.
Dior Senior Makeup Artist
Dior Myer Melbourne
08.2021 - 07.2022
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Demonstrated and explained use of different beauty products to educate customers.
- Increased customer loyalty through exceptional service and tailored makeup applications. Achieved highest NPS score ( Dior satisfaction meter) in store.
- Continuously pursued professional development opportunities by attending Dior conferences and workshops, staying current on new trends and techniques.
- Trained new colour stylists on makeup and skincare products and techniques.
Beauty Adviser
MOR Boutique
11.2018 - 03.2020
- Worked in a team and provided training to junior and new team members
- Created visual merchandising look for retail store
- Supported retail store in Sydney and set up VM
- Hosted live web-streaming events for MOR China with great KPI results
- Collaborated with Chinese celebrities in the hosting of vlog, introducing MOR products
- Met sales targets, achieved 50% increase in the sales compared to last year
- Provided excellent customer services
- Dealt with customer complaints
- Helped manage all MOR customer events and promotional activities held in store
- Prepared stocktake
- Dealt with online sales services.
Makeup Artist
Dior Chadstone Boutique
04.2017 - 11.2018
- Worked in a team and helped other team members with Dior Makeup service
- Provided full makeover service
- Prepared event brief and in charge of makeup events
- Attended major Makeup Seminars, working with professional models and photographers
- Engaged in major Dior events (Dior 50 years’ exhibition in NGV), providing makeup service for Dior VIPs
- Met sales targets and maximised each sale
- Strong KPIs
- Maintained good connections with each customer
- Provided full client telling service
- Created makeup looks for all the Dior BC in Australia for different seasonal makeup looks
- Helped tidy up the counter and dealt with stock each week.
Beauty Consultant
Marc Edward Agency
10.2016 - 04.2017
- Worked as a beauty consultant for Dior, Shu Uemura
- Lancome, Napoleon Perdis and Kiehl
- Provided makeup service
- Explained how each brands’ products work and demonstrated to customers how to use them
- Met sales targets and made link sales
- Helped tidy up the counter.
Education
Diploma of Specialist Makeup -
Academy of Makeup
Certificate II in Retail makeup and Skincare -
Academy of Makeup
01.2015
Master of Commerce – Management (now known as Master of Management) -
University of Melbourne, AUSTRALIA
Bachelor of Human Resource Management -
University of Heilongjiang, CHINA
Skills
- Customer Service
- Strong multi-tasking
- Retail Operations
- Problem-Solving
- Dependable and reliable
- Coaching and Mentoring
- Stock management
- Sales Analysis
- Highly motivated
- Retail Employee Training
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Counter Manager-LCP
Dior Myer Melbourne
08.2023 - Current
2IC Manager
Dior Myer Melbourne
08.2022 - 07.2023
Dior Senior Makeup Artist
Dior Myer Melbourne
08.2021 - 07.2022
Beauty Adviser
MOR Boutique
11.2018 - 03.2020
Makeup Artist
Dior Chadstone Boutique
04.2017 - 11.2018
Beauty Consultant
Marc Edward Agency
10.2016 - 04.2017
Diploma of Specialist Makeup -
Academy of Makeup
Certificate II in Retail makeup and Skincare -
Academy of Makeup
Master of Commerce – Management (now known as Master of Management) -
University of Melbourne, AUSTRALIA
Bachelor of Human Resource Management -
University of Heilongjiang, CHINA
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