Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Diana Yen

Melbourne,Australia

Summary

Friendly team player dedicated to making tea beverages and contributing to safe, welcoming environment. Fast learner and adapter to new circumstances and challenges, Works well under pressure and in fast-paced settings.

Overview

7
7
years of professional experience

Work History

Dental Assistant

Experteeth Dental Melbourne
12.2024 - Current
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Collaborated with team members to maintain an organized inventory system for dental supplies and office materials.
  • Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
  • Recruited, hired and developed office teams to offer best-in-class patient care.
  • Conducted comprehensive market research to identify and attract new patient demographics.
  • Increased public awareness of oral health issues through effective use of social media and online marketing.

Bubble Tea Barista

Knox Tea Royale
11.2024 - 02.2025
  • Used POS system to accurately enter orders and process payments.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Worked well in a team setting, providing support and guidance.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Paid attention to detail while completing assignments.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Worked effectively in fast-paced environments.

Dental Assistant

Star Dental Clinic
12.2023 - 09.2024
  • Assisted dentists in providing quality dental care to patients, including taking and developing x-rays, charting teeth, preparing materials, and cleaning instruments
  • Performed chairside duties such as suctioning, handing instruments, mixing materials, and applying topical anesthetics
  • Maintained a clean work area by sterilizing instruments after each use and disposing of contaminated materials properly
  • Prepared treatment rooms with appropriate instruments before each appointment
  • Demonstrated excellent customer service skills by greeting patients warmly and responding quickly to their needs
  • Provided support to other staff members as needed during busy times at the clinic
  • Made patient reminder calls and followed up on missed appointments
  • Scheduled appointments for patients

Assistant Clinic Manager

Taiwan ENT Clinic
11.2022 - 11.2023
  • Managed payroll activities such as timekeeping and attendance tracking; ensured accuracy of employee hours worked
  • Trained new employees on proper protocols for handling confidential information
  • Organized daily operations of clinic, including scheduling appointments, maintaining records, and ordering supplies
  • Maintaining a clean environment by sterilizing equipment after each use
  • Provided excellent customer service to patients by answering questions, addressing concerns and resolving issues in a timely manner

Waitress

Mianto
01.2018 - 11.2020
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Supported needs of 7- person wait staff who attended to specific needs of countless customers daily for Taiwan restaurant with social relevancy and intentionality.

Skills

  • Equipment sterilization
  • Appointment scheduling
  • Team collaboration
  • Cross-training capabilities
  • Phone and email etiquette
  • Excellent multitasking capability
  • Customer service
  • Positive attitude
  • Social media marketing

Languages

English
Professional Working
Chinese
Native or Bilingual

Timeline

Dental Assistant

Experteeth Dental Melbourne
12.2024 - Current

Bubble Tea Barista

Knox Tea Royale
11.2024 - 02.2025

Dental Assistant

Star Dental Clinic
12.2023 - 09.2024

Assistant Clinic Manager

Taiwan ENT Clinic
11.2022 - 11.2023

Waitress

Mianto
01.2018 - 11.2020

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Diana Yen