Diana Jude
Brunswick East,VIC
Summary
Dynamic Client Strategy Manager with a proven track record at Channel Advisor, excelling in e-commerce marketplace management and client relations. Expert in supply chain optimization and project management, I drive measurable improvements in customer satisfaction and ROI, leveraging advanced analytics and strong communication skills to deliver tailored solutions for enterprise clients.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Contracts & Services Administrator
Stewart & Heaton
Melbourne
09.2023 - Current
- Coordinated service delivery to meet contractual KPIs, improving customer satisfaction.
- Built and maintained relationships with clients, customers, and vendors; onboarded key clients to Total Apparel Management portal, increasing client engagement.
- Forecasted raw materials to ensure on-time deliveries and minimize supply disruptions, supporting operational continuity.
- Collaborated with technical, production, and logistics teams to streamline workflow.
Client Strategy Manager
Channel Advisor (Now Rithum)
Melbourne, Vic
03.2022 - 09.2023
- Managed strategic relationships for portfolio of five enterprise and mid-market clients, aligning strategies with Florsheim, Weber Barbeques, A1 AutoOne, Zamels Jewelry, and Vush.
- Partnered cross‐functionally with sales, product, analytics, and operations to deliver tailored solutions and optimize client outcomes
- Owned client onboarding and quarterly business reviews, delivering executive presentations that translated insights into actionable strategies.
- Improved client satisfaction and retention by proactively managing expectations, resolving issues, and delivering measurable results
- Analyzed client performance data to identify opportunities, mitigate risks, and improve ROI across digital commerce channels.
- Supported clients in building, launching, and scaling their sales across Amazon, Shopify, MyDeal, and Catch
Amazon Project Manager
Kaliber Global (Now Exkaliber)
Melbourne
01.2020 - 03.2022
- Oversaw end-to-end Amazon operations, optimizing product sourcing and enhancing post-launch performance metrics.
- Analyzed data to identify trends and opportunities, delivering strategic recommendations that informed decision-making.
- Managed portfolio of accounts, fostering long-term relationships and boosting average order value.
- Generated actionable suggestions during continuous improvement initiatives, promoting collaboration and enhancing team dynamics.
Sr. Seller Support Associate
Amazon
Hyderabad, India
2010 - 2016
- Supported sellers in launching and marketing products across categories, enhancing product visibility and driving sales growth on Amazon.
- Resolved complex technical issues for sellers, correcting listing discrepancies and improving account usability.
- Facilitated onboarding training sessions for new hires, streamlining transitions and speeding up team integration.
Senior Quality/Marketing Analyst
Dell Technologies
Hyderabad, India
2016 - 2018
- Developed and maintained performance dashboards for key stakeholders, delivering actionable insights that informed decision-making on a weekly and monthly basis.
- Utilized Adobe DataWorkbench, Splunk, and Tealeaf to identify friction points, resulting in enhancements to overall customer experience.
- Executed manual and automated testing of Dell.com, ensuring site reliability during peak sale periods and enhancing user satisfaction.
Education
Master of Business Management -
LOYOLA ACADEMY
06-2009
Bachelor of Arts -
OSMANIA UNIVERSITY
06-2007
Skills
- Contract Negotiation
- Contract oversight
- Compliance
- Vendor Relationship Management
- Client management
- Project coordination
- Supply chain
- Process Improvement
- Advanced Excel
- Microsoft Office Suite
- XML
- Process Improvement
Certification
- Digital Marketing Certification - Simplilearn
- Google Analytics Certified
- Amazon Sponsored Ads Foundations Certification
- Digital Apprenticeship - Acadium
References
Available upon request
Personal Information
Visa Status: Australian Citizen
Timeline
Contracts & Services Administrator
Stewart & Heaton
09.2023 - Current
Client Strategy Manager
Channel Advisor (Now Rithum)
03.2022 - 09.2023
Amazon Project Manager
Kaliber Global (Now Exkaliber)
01.2020 - 03.2022
Sr. Seller Support Associate
Amazon
2010 - 2016
Senior Quality/Marketing Analyst
Dell Technologies
2016 - 2018
Master of Business Management -
LOYOLA ACADEMY
Bachelor of Arts -
OSMANIA UNIVERSITY