Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diana L. Massey

Rhome

Summary


Professional with strong background in account coordination, adept at managing client relationships and streamlining processes. Proven ability to collaborate effectively with teams to achieve high-impact results. Skilled in project management, communication, and problem-solving, ensuring adaptability to changing needs while maintaining reliability and focus on outcomes.

Overview

14
14
years of professional experience

Work History

Account Coordinator

Pegasus Logistics Group
05.2023 - Current
  • Streamlined communication between clients and internal teams for seamless project execution.
  • Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
  • Escalated issues to appropriate channels as necessary.
  • Coordinated meetings, calls, and demos for 7-person account management team.

Planner-Order Fulfillment

Pegasus Logistics Group
10.2023 - 05.2024
  • Manage time effectively to ensure all deadlines are met while handling multiple order fulfillment tasks concurrently
  • Utilize negotiation skills to secure favorable terms and maintain supply chain efficiency
  • Demonstrate keen understanding of customer requirements, motivations, and expectations to provide tailored logistical solutions

Customer Service Rep & Data Control Clerk

FSC
09.2014 - 10.2023
  • Managed high-volume data entry with a strong commitment to accuracy, ensuring meticulous record-keeping and database integrity
  • Employed advanced problem-solving skills to address and resolve customer inquiries, maintaining a high level of service quality and customer satisfaction
  • Demonstrated adaptability and patience in a fast-paced environment, effectively communicating with clients to meet diverse needs

Project Coordinator -contractor

Hewlett Packard
06.2011 - 09.2014
  • Coordinated complex project activities, ensuring timely delivery within budget constraints and alignment with strategic goals; managed scope, maintained stakeholder relationships, and executed risk mitigation, while driving process enhancements that bolstered project management methodologies and customer satisfaction

Education

GED -

Skills

  • Time Management
  • Active Listening
  • Problem Solving
  • Communication
  • Technical Troubleshooting
  • Customer service
  • Order management
  • Logistics support
  • Microsoft office
  • Phone and email etiquette

Timeline

Planner-Order Fulfillment

Pegasus Logistics Group
10.2023 - 05.2024

Account Coordinator

Pegasus Logistics Group
05.2023 - Current

Customer Service Rep & Data Control Clerk

FSC
09.2014 - 10.2023

Project Coordinator -contractor

Hewlett Packard
06.2011 - 09.2014

GED -

Diana L. Massey