Diana Valentina Lucumi Neme
Brisbane,QLD
Summary
Dedicated and dynamic Business Administrator, holding a Technologist degree in Accounting and Finance, and boasting a robust track record with over seven years of experience. I have consistently delivered comprehensive assistance and support across diverse areas, including customer service, administrative and accounting functions, education, and digital marketing. My skill set is finely tuned to navigate complex challenges, demonstrating adaptability and a solution-oriented mindset. As an enthusiastic professional, I am poised to channel my knowledge, expertise, and passion into the company.
Overview
7
7
years of professional experience
Work History
Educational Consultant
U&I Global
Brisbane City, QLD
11.2022 - Current
- Market Research: Analyze trends, demands, and opportunities within the educational market.
- Strategic Planning: Develop comprehensive marketing plans that align with the goals and objectives of the company.
- Content Creation: Generate engaging content for various marketing channels, including digital platforms, social media, print materials, and presentations.
- Digital Marketing: Utilize digital marketing techniques to reach and engage with the target audience effectively.
- Event Coordinator: Plan and execute educational events, conferences, or workshops to promote services.
- Provided guidance and support to students in the development of individualized academic plans.
- Needs Assessment: Assess the educational needs of international students.
- Advisory Services: Offer expert advice on educational institutions, best practices, and provide guidance to students.
- Client Relationship Management: Build and maintain strong relationships with students.
- Application Support: Provide assistance to students by offering guidance on the documentation required for visa and school applications.
- Customer Service Experience: Enhance the overall experience for students, educational institutions, and other stakeholders.
Customer Service Representative
H2O Commercial Insurance Agency
Medellin , Antioquia
02.2022 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Portfolio collection. Helped customers process their monthly insurance payment on financial companies systems.
- Documentation process of new policies, and endorsements.
- Supported customers in claim procedures.
- Listened to customers complaints and find out how to help them fix situation to improve their experience.
- Content creation for company social networks.
- Answered inbound calls, chats and emails to facilitate customer service.
Customer Service Representative
Solvo Global
Medellin, Antioquia
09.2021 - 02.2022
- Answered inbound calls, chats and emails to facilitate customer service.
- Tracked and traced customers deliveries and pickups.
- Set pickups up for customer returns.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Made outbound calls to obtain information and solutions to customer concerns.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Marketing Specialist
Independent
Medellin, Antioquia
12.2020 - 08.2021
- Conducted competitor research to understand the industry dynamics and identify opportunities for growth for my clients.
- Coordinated marketing campaigns, monitoring accuracy, execution and follow-up.
- Measured and reported campaign metrics to devise improvement strategy.
- Created content for various social media platforms including Facebook, Instagram and YouTube.
- Determined best methods to meet research objectives and produce useful data.
- Developed an email marketing program with automated workflows to engage customers through newsletters and promotions.
- Wrote sales copy, letters and other advertising and marketing material.
- Performed keyword research to optimize content visibility in search engine results.
- Presented ideas and storyboards to clients.
- Planned writing project stages and outlines and organized output to improve workflow.
Personal Tutor
Wall Street English
Bogota, Bogota DC
12.2019 - 11.2020
- Assisted students in finding useful study methods to enhance academic performance.
- Delivered one-on-one tutorials, customizing instructional methods to accommodate individual learning styles.
- Implemented a proactive approach to monitor and evaluate students' academic progress, identifying areas for improvement and implementing tailored strategies to address learning gaps.
- Organized and optimized class schedules to ensure efficient use of time and resources.
- Skillfully addressed objections and concerns raised by students, turning challenges into opportunities for improvement.
- Participated in marketing efforts, such as promotional events, contributing to the growth and visibility of the English program.
- Presented tutoring workshops and academic support sessions for small groups.
Administrative & Accounting Assistance
M&C Producciones
Bogota, Bogota DC
12.2018 - 10.2019
- Utilized financial software and tools to reconcile accounts and optimize cash management.
- Implemented robust controls to track petty cash transactions, maintain accountability, and safeguard against discrepancies.
- Implemented a systematic approach to track and manage taxes payable, ensuring compliance with regulatory requirements.
- Orchestrated payroll processes, ensuring accurate and timely payment to employees.
- Oversaw and maintained comprehensive control over social security contributions for installers.
- Conducted regular portfolio reviews, analyzing income streams and programming revenues. Identified opportunities for revenue enhancement, cost optimization, and strategic financial planning.
- Provided logistical support for financial and payment-related operations.
- Played a key role in the quoting process, collaborating with relevant stakeholders to prepare accurate and competitive quotes.
Social Media Specialist
El Pizarron Digital
Bogota, Bogota DC
01.2018 - 11.2018
- Assisted in organizing events such as webinars, conferences, tradeshows.
- Developed and implemented social media strategies to increase brand awareness and engagement.
- Created social media calendar, requiring scheduling of email blasts, social media posts, marketing campaigns and website updates.
- Monitored emerging trends in digital media and marketing.
- Utilized Instagram and Facebook to promote products, services and content.
- Analyzed key metrics to measure the success of campaigns on a regular basis.
- Spearheaded creation of blogs and social media content.
- Created proposals for service and product strategies based on marketing data.
Administrative and Accounting Assistant
I3NET
Bogota, Bogota DC
02.2017 - 01.2018
- Monitored inventory levels to ensure adequate supplies are available.
- Received and recorded cash, checks and transfers.
- Assisted internal accounting team in checking financial statements for accuracy to produce reliable reports.
- Verified and reconciled credit card statements, categorized expenses, and ensured compliance with accounting standards.
- Recorded and tracked expenses, coordinated with transport vendors, and ensured accurate financial reporting for transportation-related costs.
- Skillfully managed the WorldOffice system, ensuring the organization and accessibility of digital documents.
- Conducted comprehensive bank reconciliations, meticulously matching financial transactions to ensure the accuracy of accounts.
- Supported billing procedures with precision, generating accurate and timely invoices.
Education
Bachelor - Business Administration
Politecnico Grancolombiano
Bogota 04-2023
Certificate - English-as-a-Second-Language Education
Wall Street English
Bogota12-2020
Technology / Diploma - Accounting And Finance
SENA
Bogota12-2017
High School Diploma -
San Luis Gonzaga Fe Y Alegria
Bogota12-2015
Skills
- Content Development
- Market Analysis
- Digital Marketing
- Customer Needs Assessment
- Business Development
Languages
Spanish
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
Educational Consultant
U&I Global
11.2022 - Current
Customer Service Representative
H2O Commercial Insurance Agency
02.2022 - 07.2022
Customer Service Representative
Solvo Global
09.2021 - 02.2022
Marketing Specialist
Independent
12.2020 - 08.2021
Personal Tutor
Wall Street English
12.2019 - 11.2020
Administrative & Accounting Assistance
M&C Producciones
12.2018 - 10.2019
Social Media Specialist
El Pizarron Digital
01.2018 - 11.2018
Administrative and Accounting Assistant
I3NET
02.2017 - 01.2018
Bachelor - Business Administration
Politecnico Grancolombiano
Certificate - English-as-a-Second-Language Education
Wall Street English
Technology / Diploma - Accounting And Finance
SENA
High School Diploma -
San Luis Gonzaga Fe Y Alegria
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