Diandra Mair
Cardwell,QLD
Summary
Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Beachcomber Restaurant
07.2021 - 08.2025
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Bar Manager
Beachcomber Restaurant
03.2017 - 06.2021
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Head Waiter
Beachcomber Restaurant
01.2014 - 03.2017
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Pizza Chef
Beachcomber Restaurant
12.2007 - 12.2013
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Maintained a clean workspace, ensuring compliance with health and safety regulations for food handling.
- Reduced food waste by efficiently managing pizza ingredients and rotating stock regularly.
- Trained new staff members in proper pizza preparation techniques, fostering a culture of continuous improvement.
Education
Certificate IV - Hospitality
College Australia
Gold Coast, QLD12-2025
Tully State High School
Tully12-2010
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Shift management
- Complaint resolution
- Supervisory skills
Certification
- Licensed Blue Card - April 2028
Timeline
Restaurant Manager
Beachcomber Restaurant
07.2021 - 08.2025
Bar Manager
Beachcomber Restaurant
03.2017 - 06.2021
Head Waiter
Beachcomber Restaurant
01.2014 - 03.2017
Pizza Chef
Beachcomber Restaurant
12.2007 - 12.2013
Certificate IV - Hospitality
College Australia
Tully State High School
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