Diandra Wood
Wangaratta ,VIC
Summary
I’m a local Wangaratta girl with over 15 years in my industry. I have a love for creativity and design, and I enjoy making people feel good about themselves and confident in their own skin which is why I was drawn into hairdressing. I left school in year 11 to start my apprenticeship. During these 15 years I’ve built strong client, employer and fellow employee relationships which I’m proud to say will last the test of time. Since buying a house and starting a family, work has been a lovely way to create balance in my life and give me time to put back into something for myself.
Overview
16
16
years of professional experience
Work History
Hairdresser
Lavish Hair And Beauty Salon
Wangaratta, VIC
06.2019 - Current
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Opened the salon and organised all the equipment to be ready for the day.
- Closed the salon at the end of day, including balancing the till.
- Developed loyal following of clients by providing high-quality services and strong relationships.
- Provide a range of services to clients including; cutting, colouring, highlighting, perming and styling
- Daily cleaning and organisation of the salon
- Recorded notes for future reference about customer preferences and services delivered.
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
- Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Managed appointment scheduling efficiently, maximising daily bookings while minimising wait times for clients.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Consistently met performance targets set forth by the salon management while maintaining high standards of quality workmanship.
- Supported fellow stylists during peak times by assisting them with tasks when needed.
- Mentored junior stylists, sharing expertise in cutting, coloring, and styling methods.
- Increased client satisfaction by routinely following up with them post-service to address any concerns or provide additional information.
- Used social media platforms to promote salon and services.
- Resolved guest complaints about service or style to achieve their desired outcome.
Hairdresser
Alison & Co Hairdressing
Wangaratta, VIC
09.2008 - 12.2018
- Open and closing business each day
- Keeping the salon clean and tidy at all times
- Being readily available for assisting with fellow employees
- Being aware for clients needs at all times to make their experience the best it could be
- Doing stocktake and ordering both retail and professional products and equipment as needed
- Taking initiative to find jobs that needed to be done without being asked.
- Answering the phone and booking appointments for clients aswell as recurring appointments after their service has been completed.
- Processing payments for clients at the duration of their service aswell as finalising and balancing the till at the end of day.
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
- Completed my 3 years apprenticeship under Alison’s guidance then continued employment with her for a total of 10 years
- Shadowing senior stylists to educate myself on services provided and different techniques to achieve desired outcomes
- Attended tradeschool in both Melbourne and Shepparton.
- Offered services including washing, cutting, styling and an extended array of colour techniques
Education
Certificate III - Hairdressing
Golburn Ovens Institute of TAFE
Shepparton, VIC06.2011
Skills
- Clear communication and social skills
- Good decision making
- Good eye for detail
- Quick Learner and highly motivated
- Outstanding client retention
- Continuing education
- Great time management skills and organisation
- Honest and trustworthy
- Adaptable to change
- A love of creativity and design
- Payment Processing
- Health Code Compliance
- Use of laptop and desktop and data recording
- Relationship building
- Photography expertise
- Social Media promotion and content creation
- Appointment coordination and management
- Balayage technique
- Blow-Drying Expertise
- Hair Straightening
- Men and women haircuts
- Hair styling techniques
- Hair extensions
- Creative coloring
- Colour correction
- Product knowledge, ordering, stocktake and sales
- Braiding techniques
- Scalp treatments
- Highlights and lowlights
- Color principles
- Styling tools
- Hair maintenance expert
- Customer education
- Razor cutting expert
- Shampooing and conditioning
References
Carly Roberts
Current fellow employee at Lavish Hair
0413 470 013
Justine Southern
Past fellow employee at Alison’s
0419 184 917
Timeline
Hairdresser
Lavish Hair And Beauty Salon
06.2019 - Current
Hairdresser
Alison & Co Hairdressing
09.2008 - 12.2018
Certificate III - Hairdressing
Golburn Ovens Institute of TAFE