Custome Service Tem Leader
National Australia Bank
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on nab culture and products and assigned duties.
- Oversaw day-to-day activities of 14 employees in call centre establishment, fostering inspiring atmosphere to optimize employee experiences.
- Assisted with new hire processing and existing training programs.
- Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
- Increased team productivity by streamlining communication and implementing effective project management strategies.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
