Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Diane Broad

COBRICO,VIC

Summary

Background includes using techniques such as positive reinforcement and communication strategies to help clients. Proficient in gathering and evaluating information to enhance treatment goals and program success. Compassionate professional with background in personal care and service. Known for high productivity and efficient task completion, ensuring client satisfaction and well-being. Skilled in empathetic communication, time management, and adaptive problem-solving strategies. Excel at using patience, active listening, and interpersonal skills to build trust and foster positive relationships.

Overview

2
2
years of professional experience

Work History

Lifestyle Assistant

Sunnyside House
Camperdown, VIC
12.2022 - 04.2025
  • Ensured compliance with all applicable laws, regulations, policies and procedures pertaining to the running of a successful lifestyle program.
  • Assisted in developing strategies for increasing customer engagement with the company's lifestyle initiatives and products and services offered.
  • Collaborated with other departments within the organisation to promote cross-functional awareness of the company's lifestyle initiatives.
  • Assisted in designing promotional campaigns for lifestyle activities and events.

Personal Support Worker

La Bella Life
Camperdown, VIC
11.2022 - 02.2024

Assisted with personal care in clients' own homes.

Transportation of clients to appointments.

Transportation of clients, and assisting clients with grocery shopping.

I attended to basic meal preparation.

Attended to home care with some cleaning of the client's residence.

  • Assessed physical condition of patients and identified health problems requiring further medical intervention.

Education

Cert IV - Disability Studies

Balance Training Services
Warrnambool, VIC
12-2015

Cert 3 - Aged Care And HACC

South West TAFE
Portland, VIC
12-2012

Cert IV - Tourism

South West Institute of TAFE
VIC
08-2008

Skills

  • Event planning
  • Regulatory compliance
  • Data analysis
  • Client transportation
  • Customer engagement
  • Problem solving
  • Attention to detail
  • Customer service
  • Fitness and wellness
  • Elderly care support
  • Lesson planning
  • Behavioral change
  • Positive communication strategies
  • Improving well-being
  • Client assistance
  • Group facilitation
  • Building rapport
  • Cleaning and sanitizing

Affiliations

  • Motorcycle Touring Club
  • Gardening
  • Home decorating

Timeline

Lifestyle Assistant

Sunnyside House
12.2022 - 04.2025

Personal Support Worker

La Bella Life
11.2022 - 02.2024

Cert IV - Disability Studies

Balance Training Services

Cert 3 - Aged Care And HACC

South West TAFE

Cert IV - Tourism

South West Institute of TAFE

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Diane Broad