Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

Diane Hocking

Hoppers Crossing,Australia

Summary

Compassionate and possess a caring attitude centered on treating people with dignity and respect. Aim to end the day leaving others feel seen and valued.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Support Worker

Independent
Hoppers Crossing, Victoria
02.2025 - Current
  • Monitored client wellbeing and reported any changes or concerns to relevant staff members.
  • Provided compassionate support to clients in daily living activities.
  • Ensured a safe environment by following health and safety protocols.
  • Supported clients' social, physical and emotional needs to help integrate into local community.
  • Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
  • Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
  • Organised leisure activities for clients in the community.

Brand Ambassador

Strikeforce
03.2023 - Current
  • Product Management (Stock levels/ Position/ Ticketing)
  • Executing tasks, building displays, erecting Point-of-sale
  • Negotiating off location opportunities
  • Building & maintaining strong relationships with store personnel
  • Communicating up & coming promotional activities
  • Accurate reporting
  • Planogram Duties
  • Planograms/ Relays - Executions & Compliance
  • Shelf adjustments
  • Stock Placement
  • Ticketing
  • Obtaining sign off by store personnel
  • Accurate reporting

Ilustrator and Designer

Self Employed
07.2013 - Current
  • Worked with client via email, phone and in-person to collect information to complete designs.
  • Designed various visual assets for client projects and personal initiatives.
  • Managed multiple projects simultaneously while meeting client deadlines.

Volunteer Cat Foster Mum

Give A Kitty A Home Rescue Group
03.2021 - 02.2022
  • Managed care for over 30 cats, ensuring health and well-being.
  • Organized adoption processes and interviewed potential adopters for suitable placements.
  • Transported cats to veterinary appointments for check-ups, vaccinations, and desexing procedures.
  • Provided post-veterinary care to support recovery of cats after medical treatments.

Merchandiser

Brightstar Logistics Pty Ltd.
07.2014 - 07.2016
  • Merchandising of Telco product, including mobile phones and accessories
  • Implementation of all POS display cabinets in store (Australia Post)
  • Working with store managers and staff to educate the importance of display
  • Compliance checks of all stores display cabinets
  • Photographing and reporting online on weekly activity
  • Occasional merchandising for other companies to implement promotional display and planograms

Merchandiser

ACP Magazines Pty Ltd.
09.2009 - 07.2012
  • Merchandising of Magazines & Australian Women's Weekly Cookbook range
  • Implementation of POS displays which enhance our product to capture impulse sales
  • Compliance check of company 'internal incentive program' (Connections)
  • Educating retail partners on ACP policies and Programs
  • Ensuring competitive advantage and profitability to ACP
  • Reporting of competitor activity daily
  • Selling in company initiatives to 100% target compliance

Supervisor/ Check out operator

Coles Supermarket
08.2007 - 10.2009
  • Handle returns/exchanges
  • Answering questions/complaints
  • Responsible age verification of customers
  • Process customer purchases

Administration Manager (Visual Merchandising Dept.)

Henry Bucks Pty Ltd.
01.1998 - 12.2004
  • Manage a team of four
  • Liaising with store managers
  • Plan yearly calendar of events and budget accordingly
  • Planning and styling of mail order catalogues
  • Prop making and window dressing

Education

Some College (No Degree) - First Aid And CPR

CBD College
Melbourne, VIC

Diploma of Arts - Visual Merchandising

01.1998

Hospitality Training -

01.1993

Skills

Positive attitude

  • Proactive approach
  • Problem solving
  • Active listening
  • Creative thinking
  • Daily living support
  • Behavior monitoring
  • Community engagement
  • Time management
  • Life skills training
  • Emotional support
  • Health and safety knowledge
  • Experience with autism
  • Clean driving record
  • Disability assistance
  • Empathy and patience
  • First aid and CPR certification

Personal Information

Hobbies: Design, Illustration, Animals, Family

Certification

  • Infection control training (COVID-19)
  • NDIS Safeguard training
  • Driver's Licence (Australian)
  • Serious Incident Response Scheme trainingVerified on 20/02/2025
  • Code of Conduct for Aged Care trainingVerified on 20/02/2025
  • Working with Children Check
  • First aid certificate
  • CPR certificate

*AVAILABLE ON REQUEST

Timeline

Support Worker

Independent
02.2025 - Current

Brand Ambassador

Strikeforce
03.2023 - Current

Volunteer Cat Foster Mum

Give A Kitty A Home Rescue Group
03.2021 - 02.2022

Merchandiser

Brightstar Logistics Pty Ltd.
07.2014 - 07.2016

Ilustrator and Designer

Self Employed
07.2013 - Current

Merchandiser

ACP Magazines Pty Ltd.
09.2009 - 07.2012

Supervisor/ Check out operator

Coles Supermarket
08.2007 - 10.2009

Administration Manager (Visual Merchandising Dept.)

Henry Bucks Pty Ltd.
01.1998 - 12.2004

Some College (No Degree) - First Aid And CPR

CBD College

Diploma of Arts - Visual Merchandising

Hospitality Training -

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Diane Hocking