Hi, I’m
Diane Keise
Cairns,QLD
Summary
With a proven track record at Di & Cliff's Vacate & Mowing Services, I excelled in operations management and customer relations, significantly enhancing client satisfaction and revenue growth. My leadership fostered a team-oriented environment, while my strategic planning and relationship-building skills ensured efficient business operations and expanded client base.
Overview
6
years of professional experience
Work History
Di & Cliff's Vacate & Mowing Services
Owner/Operator Clean & Mowing Services
11.2018 - Current
Job overview
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
- Streamlined delivery process by planning optimal routes, considering fuel costs and traffic conditions.
- Continuously updated industry knowledge through participation in professional development opportunities such as training seminars or workshops.
- Reduced downtime due to mechanical issues by quickly identifying problems and coordinating repairs.
- Promoted a safe work environment by adhering to company policies and federal regulations governing commercial vehicle operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Boosted customer satisfaction by ensuring timely and accurate deliveries, maintaining open communication with clients.
- Maximized payload capacity while adhering to legal weight restrictions through careful selection of cargo assignments.
- Collaborated with other owner/operators in networking efforts to exchange information, resources, and business opportunities.
- Contributed to a positive team atmosphere among fellow drivers by providing support, assistance, and sharing best practices when needed.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Increased revenue by strategically expanding client base and negotiating favorable contract terms.
Education
Kalkadoon State High SchoolMount Isa, QLD
Yr 11
Cairns TafeCairns, QLD
Certificate III from Early Learning And Child Care
11.2016
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Operations management
- Attention to detail
- Customer service
- Teamwork and collaboration
- Team leadership
- Customer service management
- Effective leader
Foster care
I have done foster care on and off from 2008 -2017.
Children ages- new born- 16yrs of age.
Making sure I give them quality care, make sure they feel comfortable and happy.
Going to meetings with children services, good communication skills with child or young person, understanding their pass.
- Breakfast, lunch and dinner meal,
- Cleaning,
- Getting them to take showers or bath
- getting kids to school,
- School homework
Reference
Jade McConnachie, my number is 0411745363.
Vicky Lax- 0434356862
Timeline
Owner/Operator Clean & Mowing Services
Di & Cliff's Vacate & Mowing Services
11.2018 - Current
Kalkadoon State High School
Yr 11
Cairns Tafe
Certificate III from Early Learning And Child Care
Similar Profiles
Shannon McGinnisShannon McGinnis
Sales Associate at Cliff's Local MarketSales Associate at Cliff's Local Market
Perrin GuruPerrin Guru
CEO at Durham Lawn Mowing and Snow Shovelling ServicesCEO at Durham Lawn Mowing and Snow Shovelling Services
Destini WhiteDestini White
Chef/Kitchen Hand at Red Cliff's HotelChef/Kitchen Hand at Red Cliff's Hotel