Summary
Overview
Work History
Education
Skills
Tickets And Licences
References
Affiliations
Timeline
Generic

Diane Larkan

Baldivis,Australia

Summary

Transportation professional with extensive experience at Pinnacle Travel Group and Transdev, specializing in vehicle operation and customer service. Proven ability to excel in fast-paced environments while maintaining high standards of service. Recognized for strong work ethic, adaptability, and exceptional interpersonal skills. Demonstrated success in mastering new skills independently and effectively managing responsibilities without supervision.

Overview

35
35
years of professional experience

Work History

Tour Guide

Pinnacle Travel Group
Malaga , WA
02.2024 - 04.2025
  • Operated coaches in urban and regional settings while adhering to established safety protocols.
  • Conducted thorough pre-checks and post-checks on vehicles to ensure operational reliability.
  • Delivered guided tours to Cervantes and Pinnacles, providing engaging and informative commentary.
  • Managed time schedules effectively to exceed client expectations and maintain punctuality.
  • Utilized two-way radio communication for efficient coordination during tours.
  • Assisted passengers with boarding and disembarking to enhance overall travel experience.
  • Maintained accurate records of trips, including miles driven and fuel consumption.
  • Monitored traffic conditions along routes to adjust schedules and meet arrival times.
  • Provided detailed information to tourists about local attractions and points of interest.

Limousine Chauffeur

Allure Limousines
O'Connor, WA
01.2023 - 03.2024
  • Provided safe and courteous chauffeur service to clients at various venues.
  • Maintained cleanliness of vehicle interior and exterior for professional appearance.
  • Inspected vehicle pre-trip to ensure passenger safety and regulatory compliance.
  • Assisted with loading and unloading luggage, enhancing customer experience.
  • Navigated unfamiliar routes using GPS, adhering strictly to traffic laws.
  • Greeted passengers upon arrival, ensuring a warm welcome.
  • Kept accurate records of mileage, fuel usage, and maintenance expenses.
  • Established strong relationships with customers through exceptional service.

Bus Operator

Transdev
Rockingham, WA
01.2021 - 01.2023
  • Provided safe, reliable transportation for passengers to destinations.
  • Adhered to set schedules while operating buses along assigned routes.
  • Performed pre-trip inspections to ensure proper functioning of safety equipment.
  • Answered customer inquiries regarding transit services and schedules as needed.
  • Monitored traffic conditions and adjusted speed to ensure safety and timeliness.
  • Reported mechanical issues and passenger disturbances to supervisors promptly.
  • Recorded accurate mileage logs for each shift per company policies.
  • Observed local laws governing public transportation operations during shifts.

Customer Service Officer/ Teller/ Meeter and Greeter

BankWest
Baldivis, WA
01.1990 - 01.2021
  • Educated customers on company products and services to enhance understanding.
  • Delivered timely and efficient responses to customer inquiries, ensuring satisfaction.
  • Implemented customer service best practices across all channels to maintain standards.
  • Conducted follow-up calls to verify satisfaction with products and services.
  • Identified upsell opportunities, contributing to revenue growth.
  • Established trustful customer relationships through effective communication skills.
  • Collaborated with various departments on projects to enhance service delivery.
  • Handled fast-paced inquiries daily, consistently meeting productivity targets.

Education

Information and Computer Systems

Thornlie Senior High School
Thornlie, WA
01-1986

Skills

  • Vehicle operation and navigation
  • Safety compliance
  • Customer service
  • Time management
  • Communication skills
  • Leadership and problem solving
  • Traffic monitoring
  • Record keeping
  • Vehicle maintenance
  • Problem solving
  • Two-way radio communication
  • Pre-trip inspections
  • Operational reliability
  • Route navigation

Tickets And Licences

  • Police Clearance
  • PTD Authorisation
  • Fatigue Management
  • Eureka 4x4 trained
  • White card
  • HR-B Licence – 5 years driving experience
  • Forklift and High risk
  • First Aid, CPR and Defibrillator trained
  • Truck driver trained
  • Working with Children

References

  • Jeannie, Pinnacle Travel Group, 6270 6060
  • Conor Carr, Pinnacle Travel Group, 6270 6060, conor.carr@pinnaclecoachlines.com.au
  • Matt and Janine Smith, Allure Limousines
  • Danny Green, Transdev
  • Steven Dunn, Transdev

Affiliations

  • 4x4
  • Camping
  • Road trips

Timeline

Tour Guide

Pinnacle Travel Group
02.2024 - 04.2025

Limousine Chauffeur

Allure Limousines
01.2023 - 03.2024

Bus Operator

Transdev
01.2021 - 01.2023

Customer Service Officer/ Teller/ Meeter and Greeter

BankWest
01.1990 - 01.2021

Information and Computer Systems

Thornlie Senior High School

Similar Profiles

CREATE PROFILE
Diane Larkan