Summary
Work History
Education
Skills
Timeline
Generic

diane larsen

Newcastle

Summary

Dedicated Blood Courier with a proven track record at Australian Clinical Labs, excelling in timely delivery of sensitive specimens. Demonstrated exceptional customer service and relationship-building skills, achieving high customer feedback scores. Proficient in route optimization and vehicle maintenance, ensuring reliability and safety in all operations.

Work History

Blood Courier

Australianclinicallabs
  • Delivered packages efficiently while adhering to safety and traffic regulations.
  • Learned route navigation and optimized delivery schedules for timely service.
  • Assisted in maintaining vehicle cleanliness and organization to ensure operational readiness.
  • Resolved customer inquiries swiftly.
  • Supported team by coordinating logistics for daily delivery operations.
  • Followed company policies for handling sensitive or valuable items during transport.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Developed strong relationships with clients through dependable service that ensured repeat business.
  • Followed company policies and procedures during shift.
  • Ensured the safety of packages by properly handling fragile items during transportation and storage.
  • Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
  • Handled sensitive documents securely, maintaining confidentiality and protecting client information.
  • Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
  • Developed strong relationships with clients, leading to increased loyalty and repeat business.
  • Supported team members during peak times, demonstrating strong teamwork and flexibility.
  • Maintained high level of service for emergency deliveries, ensuring critical packages reached their destinations on time.
  • Handled sensitive packages with care, ensuring they arrived in perfect condition.
  • Achieved high customer feedback scores, demonstrating exceptional interpersonal skills during deliveries.
  • Ensured vehicle safety and reliability, performing regular maintenance checks.
  • Provided exceptional service to customers, addressing concerns and ensuring satisfaction.

Education

No Degree - Licensee Hotel Manager

TAFE NSW
NSW

Phlebotomy

Private Course
Newcastle
03.2008

Skills

  • Working independently
  • Attention to detail
  • Problem-solving
  • Customer service
  • Valid Driver's license
  • Decision-making
  • Relationship building and rapport
  • Package pickup and delivery
  • Attention to confidentiality
  • Delivery management
  • Smartphone usage
  • Vehicle maintenance
  • Written communication
  • Business processes and procedures
  • Route optimization
  • Delivery scheduling
  • Punctuality and reliability
  • Lab specimen transport
  • Courier training
  • Delivery and pickup
  • Delivering time-sensitive specimens
  • Excellent communication
  • Organizational skills
  • Interpersonal communication

Timeline

Blood Courier

Australianclinicallabs

No Degree - Licensee Hotel Manager

TAFE NSW

Phlebotomy

Private Course
diane larsen