Diane Ovens

• Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
• Conducted home and apartment inspections to identify safety issues and needed repairs.
• Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
• Calculated tenant rent amounts to prepare leases and contracts.

• Oversaw day-to-day production activities in accordance with business objectives.
• Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
• Developed systems and procedures to improve operational quality and team efficiency.
• Collaborated with senior management to develop and execute long-term corporate goals and objectives.
• Monitored budget and utilized operational resources.
• Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.

• Developed and implemented comprehensive case management plans to address client needs and goals.
• Monitored clients' progress and tracked client services to provide crisis interventions.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Collaborated with an interdisciplinary team to determine timely delivery of services.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.

• Accomplished multiple tasks within established timeframes.
• Worked closely with YCM to assist and facilitate with funding and programs
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Worked on marketing to development and delivery of creative campaigns to support fundraising activities. ( Time 4 Kids) and achieving over $20K of fundraising revenue each year surpassing budget 5-years in row. Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
• Participated in community outreach events to promote volunteer opportunities and enlist new volunteers
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Skilled at working independently and collaboratively in a team environment.
• Engaged with parents and families to build positive relationships for children to thrive.
• Operated under licensing guidelines to protect health, safety and well-being of children.
• Supervised and managed team of childcare professionals to guarantee highest standards of care.
• Managed program paperwork and child records to comply with state requirements.

Managed Graffiti in the city of Knox responsible for undertaking research, development, implementation and monitoring of all initiatives, while also providing advice to the Taskforce regarding innovation and progress towards strategy outcomes.

Conduct safety audits in conjunction with stakeholders, Police and relevant Council officers, utilising Crime Prevention Through Environmental Design (CPTED) principles.

Promoted and ensure compliance with Child Safety, Work Health and Safety legislation, policy and procedures.

Assist in the allocation of the Community Safety Levy fund, including management of graffiti and CCTV contracts, to support Council’s commitment to fostering a safe environment. ▪ Work in partnership with urban design in relation to safer by design practises and in collaboration with the Police Community Safety Officer. ▪ Undertake community education and promotional activities, developing, community information, developing and implementing programs of activities during community safety month