Diane Ovens

• Conducted comprehensive analysis of documentation and entered data into computer system to ensure accurate completion of eligibility process re-certifications and tenant move-outs.
• Performed detailed inspections of homes and apartments to identify safety hazards and necessary repairs.
• Conducted discussions with housing residents and landlords to ensure understanding of policies and procedures.
• Determined accurate tenant rent figures to ensure compliance in lease agreements.

• Managed and refined production workflows daily, focusing on meeting established business targets.
• Developed systems and procedures to improve operational quality and team efficiency.
• Engaged with senior management to design and execute long-term corporate strategies aimed at organizational growth.
• Engaged with vendors and suppliers to establish mutually beneficial contracts and agreements, enhancing operational partnerships.

• Monitored clients' progress and tracked client services to provide crisis interventions.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Collaborated with an interdisciplinary team to determine timely delivery of services.
• Assessed client needs and directed them to suitable team members and community resources for effective treatment solutions.

• Managed multiple responsibilities, adhering to established deadlines.
• Worked closely with Youth Crime Management staff to assist and facilitate with funding and Youth programs
• Designed and implemented impactful fundraising strategies that consistently exceeded budget expectations, generating over $20,000 in annual revenue for five consecutive years.
• Orchestrated community outreach initiatives, focusing on increasing volunteer involvement and attendance.
• Supervised and managed team of OOSH childcare professionals to guarantee highest standards of care.

Assisted with research and development initiatives for graffiti management, advising the taskforce on innovative strategies and progress towards strategic outcomes.

Conducted thorough safety audits with law enforcement and local council representatives to implement CPTED strategies aimed at risk mitigation.

Assisted in improving community safety through management of community safety levy fund, including oversight of graffiti and CCTV contracts. Collaborated with urban design teams and Police to support safer design initiatives.

Boosted community involvement and awareness through development and implementation of programs during community safety month.

Implemented and managed programs designed to support at-risk youth development.

Designed and implemented youth outreach initiatives aimed at increasing volunteer engagement by leveraging collaborations with Lions Club in Melbourne.