Diane Runciman
Sale,VIC
Summary
Motivated business professional bringing over 10 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and developing and maintaining strong customer relationships.
Overview
8
8
years of professional experience
Work History
Real Estate Consultant
IEPG Group
11.2023 - Current
- Utilized social media platforms to promote properties, increasing online visibility and attracting more prospective buyers.
- Developed long-lasting relationships with clients by providing exceptional customer service throughout the entire transaction process.
- Researched commercial and residential real estate deals.
- Improved client retention rate by consistently following up with past clients, ensuring their ongoing satisfaction and loyalty.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Business Owner/Operator
Denim & White Boutique
02.2016 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Managed financial operations effectively by implementing stringent budget controls and regular financial reporting procedures.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Fostered CRM initiatives by promoting environment of interpersonal communication and customer service.
- Cultivated strong relationships with suppliers/vendors to secure favorable pricing agreements for materials/services needed for daily operations.
- Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
- Resolved problems, improved operations and provided exceptional service.
Business Development Specialist
Klei Studio & Co
07.2023 - 01.2024
- Networked among local business and community organizations to develop leads and generate business.
- Expanded business through effective network development, identifying new, and prospective clients.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Set and achieved company defined sales goals.
Education
High School Diploma -
Mooroopna High School
Mooroopna, VICLanguages
Italian
Limited Working
Timeline
Real Estate Consultant
IEPG Group
11.2023 - Current
Business Development Specialist
Klei Studio & Co
07.2023 - 01.2024
Business Owner/Operator
Denim & White Boutique
02.2016 - Current
High School Diploma -
Mooroopna High School