Diane Tran
Jobs Statewide
Cabramatta West
Work Preference
Work Type
Full Time
Location Preference
HybridRemoteOn-Site
Location:
Cabramatta WestSydney, NSWLiverpool, NSWGreater Western SydneySydney South West
Open to relocation:
No
Minimum Desired Compensation
$120000/yr
Important To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home option
1
Language
22
years of professional experience
Results-driven professional with extensive experience in performance coaching and data analysis. Skilled in relationship management and verbal communication, leveraging insights to optimize service outcomes and foster a supportive workplace culture.
Work History
WFA Branch Manager
1 Year- Exhibited passion, drive, and commitment while leading and coaching a high-performing team of purpose-driven individuals.
- Oversaw employment services and recruitment processes, ensuring team performance management and goal-setting to achieve optimal placement outcomes.
- Analyzed team member requirements to develop a supportive and inclusive workplace culture.
- Engaged with community partners and employers to establish collaborative initiatives that promote beneficial employment outcomes.
- Analyzed data to pinpoint obstacles and developed strategies to improve outcomes and meet service objectives.
- Navigated rapidly changing environments by proactively adjusting to new industry standards, policies, and client demands.
DES Regional Manager
2 Years 8 Months- Managed 8 ESAs, focusing on operational excellence in Nepean, Outer Western Sydney, Inner Western Sydney, Canterbury Bankstown, Fairfield, Liverpool, St George, and Sutherland.
- Managed placement operations and financial forecasting, maintaining a flawless record of accuracy in monthly financial assessments.
- Directed recruitment initiatives and employment services, fostering team success through goal-setting and performance management in a dynamic setting.
- Enhanced workplace culture by prioritizing team members' needs and promoting an inclusive atmosphere.
- Engaged with community partners and employers to establish collaborative initiatives that create advantageous employment pathways.
- Executed strategic data-driven approaches to identify obstacles and improve service outcomes effectively.
- Navigated rapidly changing environments by proactively adjusting to new industry standards, policies, and client demands.
DES Business Manger
6 Years 10 Months- Directed operations for two ESAs, ensuring effective management across three locations: Cabramatta, Fairfield, and Liverpool.
- Achieved Manager of the Year distinction in 2020 and 2021, reflecting commitment to team development and organizational goals.
- Honoured with Site of the Year awards in 2020 and 2021, reflecting excellence in operational performance.
- Directed teams in a dynamic, target-driven environment by establishing clear goals and optimizing performance management processes.
- Facilitated open communication with clients and team members, enhancing inclusivity and creating a positive atmosphere.
- Engaged with community partners and employers to establish collaborative initiatives that create advantageous employment pathways for clients.
- Utilized data analysis to identify challenges and implement solutions aimed at achieving service targets.
- Demonstrated agility in fast-paced settings, effectively responding to changes in industry standards and client expectations.
Team Leader
7 Months- Guided clients with physical or psychological disabilities towards achieving employment goals. Developed customized services for job seekers to fulfill individual needs. Oversaw compliance with activity test requirements and contractual obligations.
- Engaged with employers to foster trust and facilitate effective communication.
- Facilitated negotiations on work conditions, hours, salary, and training incentives to enhance job seeker opportunities.
- Managed jpo claims and oversaw service fee reconciliation. Led efforts to resolve outcome claims with precision.
- Monitored and assessed effectiveness of JFG and IA sessions to ensure optimal delivery and participant satisfaction.
- Implemented strategies to promote and leverage integrated health and training service model for improved outcomes.
- Coordinated and managed referrals of qualified job seekers to WEX, supporting organizational talent acquisition efforts.
DES Consultant
2 Years 3 Months- Analyzed local and surrounding job markets to assess employment opportunities and skill demands for strategic workforce planning.
- Guided clients with physical or psychological disabilities in developing skills and strategies for successful employment.
- Facilitated client development by encouraging the application of identified strengths in various aspects of life.
- Processed JPO claims and managed service fee inquiries to support operational efficiency. Assisted in the resolution of outcome claims to facilitate customer satisfaction.
- Led initiatives to customize services for job seekers, aligning with individual needs and activity test requirements. Oversaw compliance with contractual obligations by delivering high-quality services to clients.
- Leveraged assessment skills to optimize decision-making processes.
- Engaged with employers to foster trust and facilitate effective communication.
- Facilitated negotiations on work conditions, hours, salary, and training incentives to enhance job seeker opportunities.
- Conducted quality assessments and generated reports on daily placements to ensure standards are met.
- Evaluated applicant references and assessed suitability prior to employer referrals.
- Facilitated resume preparation and correspondence for qualified applicants to enhance employer selection processes.
- Assisted job seekers in developing strong personal presentation skills for interviews while optimizing written applications and resumes for maximum impact.
- Organized comprehensive training initiatives focused on improving job-related skills and performance.
- Facilitated sales and marketing initiatives aimed at expanding client base through employer visits to discuss consultancy services and fees.
- Conducted research on job listings to extract critical information regarding necessary qualifications and responsibilities.
- Developed and finalized job descriptions and letters of appointment to streamline recruitment processes.
JSA/JA Employment Consultant
3 Years 2 Months- Analyzed local and surrounding job markets to assess employment opportunities and skill demands for strategic workforce planning.
- Excelled in managing concurrent responsibilities to ensure seamless operations in fast-paced settings.
- Utilized strong communication and influence skills to effectively engage stakeholders and facilitate decision-making.
- Executed targeted job placement strategies to align clients with appropriate employment opportunities.
- Designed and implemented tailored career strategies aimed at improving client job readiness and marketability.
- Demonstrated proficiency in computer applications and administrative functions.
- Engaged with diverse teams to identify and implement effective solutions.
- Demonstrated commitment to aligning actions with organizational values to foster a positive workplace culture.
- Facilitated candidate interviews to accurately document qualifications and experiences for optimal job placement.
- Provided expert advice to job seekers on effective personal presentation techniques for interviews and strategies for crafting impactful written applications and resumes.
- Fostered relationships with clients to understand their needs and develop tailored solutions.
- Led initiatives to enhance sales and marketing efforts aimed at growing the client base through employer visits to present consultancy services and pricing. Facilitated consultations with employers to analyze working conditions and negotiate service fees.
Customer Service Representative,
2 Years 11 Months- Facilitated customer satisfaction through effective resolution of order-related inquiries.
- Cultivated collaborative relationships with cross-functional teams to enhance customer satisfaction.
- Monitored and ensured achievement of individual and team performance targets.
- Cultivated collaborative dialogue with team members and leadership to ensure adherence to best practices.
- Facilitated effective communication to address difficult customer interactions and enhance satisfaction.
- Provided training and support to new team members, ensuring alignment with organizational goals and standards.
Education
Diploma in Accounting - Accounting And Finance
Skills
Branch operations management
Operational efficiency
Performance coaching
Team supervision
Staff management
Decision-making
Customer relationships
Relationship management
Verbal communication
Attention to detail
Data analysis
Languages
Vietnamese
Native or Bilingual
Interests
Exploring famous landmarks
historical sites
and cultural attractions in a new destination.
I enjoy helping others and giving back to the community.
DIY and Home Improvement
Music
Camping
Timeline
WFA Branch Manager
Jobs Statewide
06.2025 - 06.2026Read More
DES Regional Manager
Max Employment
06.2022 - 02.2025Read More
DES Business Manger
Max Employment
08.2015 - 06.2022Read More
Team Leader
Max Employment
01.2015 - 08.2015Read More
DES Consultant
Max Employment
10.2012 - 01.2015Read More
JSA/JA Employment Consultant
Max Employment
08.2009 - 10.2012Read More
Customer Service Representative,
IBM
01.2004 - 12.2006Read More
Liverpool Tafe
Diploma in Accounting from Accounting And Finance
Read More