Dian Marie Diamante
Kingscliff,NSW
Summary
Customer Service Skills: Proficient in customer service best practices, oral and written communication, active listening, and analytical problem-solving skills.
Professional Experience: Extensive experience in service delivery, staff management, and customer satisfaction.
Team Leadership: Skilled in team leadership, training, and promoting an engaging work culture.
Operational Efficiency: Dedicated to streamlining operations, multitasking, and maintaining a positive attitude to meet team goals.
Overview
19
19
years of professional experience
Work History
CAFE ALL ROUNDER
ZANZI KEBAB AND BURGER BAR
03.2013 - Current
- Contributed to overall site cleanliness, maintaining an organized workspace that minimized hazards and facilitated efficient operations.
- Maintained accurate inventory records by conducting regular stock checks and reporting discrepancies to management for prompt resolution.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
Sales Associate Manager
AL MAYA LLC
03.2005 - 09.2009
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Maintained accurate records of all transactions, inventory movements, customer interactions allowing for data-driven decision-making and improved operational efficiency.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Education
Diploma - INFORMATION TECHNOLOGY (CYBERSECURITY)
TAFE DIGITAL
ONLINE12.2025
Certificate IV - INFORMATION TECHNOLOGY (GENERAL)
TAFE DIGITAL
ONLINE08.2023
No Degree - STATEMENT OF ATTAINMENT IN CYBERSECURITY CONCEPTS
TAFE DIGITAL
ONLINE06.2021
Diploma - INFORMATION TECHNOLOGY MAJOR IN ADMINISTRATION
IMUS COMPUTER TECHNOLOGY
PHILIPPINES04.2004
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Staff Training
- Technical Support
- Team Leadership
Timeline
CAFE ALL ROUNDER
ZANZI KEBAB AND BURGER BAR
03.2013 - Current
Sales Associate Manager
AL MAYA LLC
03.2005 - 09.2009
Diploma - INFORMATION TECHNOLOGY (CYBERSECURITY)
TAFE DIGITAL
Certificate IV - INFORMATION TECHNOLOGY (GENERAL)
TAFE DIGITAL
No Degree - STATEMENT OF ATTAINMENT IN CYBERSECURITY CONCEPTS
TAFE DIGITAL
Diploma - INFORMATION TECHNOLOGY MAJOR IN ADMINISTRATION
IMUS COMPUTER TECHNOLOGY
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