Diann Higgins

Administration Officer

St Vincent's Care Services

Toowoomba, QLD

03.2020 - Current

Served as the primary point of contact for external stakeholders, including clients and partners.
Ensured that all incoming calls were answered promptly in a professional manner. Responded to customer inquiries promptly and courteously. Directed callers to the appropriate personnel.
Generated monthly reports detailing progress made against set targets or objectives.
Managed and maintained office filing systems, ensuring all documents are accurately stored and easily retrievable.
Compiled correspondence such as letters, memos and emails on behalf of senior staff members.
Set appointments and managed meeting schedule.
Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
Improved office organisation by developing filing system and customer database protocols.
Provided administrative support to senior management staff, including diary management, travel arrangements and document preparation.
Monitored stock levels within the office environment, placing orders when necessary.
Processed invoices, purchase orders and other financial paperwork in accordance with company policies.
Ensured compliance with health and safety regulations within the office environment.
Assisted in the recruitment process, from posting job ads to organising interviews, and onboarding new hires.
Monitored payroll, credit card purchases and invoicing to prevent financial errors.
Maintained accurate records of employee attendance data using HR software applications.
Reviewed and approved vendor invoices.
Updated databases with new customer contact details or changes in existing accounts.
Maintained positive working relationship with fellow staff and management.
Monitored office services mailbox for business support needs and requests.
Received and distributed mail, letters and packages.
Processed time cards and managed employee records, ensuring compliance with legal requirements.
Produced detailed minutes of meetings for circulation to relevant personnel.
Provided HR administrative assistance to management team.
Handled correspondence, including drafting emails, memos, and reports for senior management.
Coordinated with IT department to resolve technical issues and maintain computer systems.
Liaised with internal teams and external customers to facilitate smooth communication and handle requests.