Dianna Flick
Pacific Pines
Summary
Dynamic professional with expertise in client relationship management and Salesforce CRM. At EFS Solar, enhanced lead generation by optimizing appointment-setting processes. Known for exceptional communication and a positive attitude, consistently exceeded performance targets. Proven ability to train and mentor teams, fostering growth and efficiency. Reduced appointment cancellations by 20% through proactive client engagement.
Professional in client engagement and scheduling with knack for clear communication and efficient organization. Proven ability to build strong client relationships and streamline appointment processes. Reliable team player who adapts to dynamic environments and prioritizes results through effective collaboration and problem-solving.
Overview
9
9
years of professional experience
Work History
Appointment Setter
EFS Solar
10.2020 - 03.2025
- Scheduled appointments for potential clients, enhancing lead generation efforts.
- Conducted outreach to prospective customers via phone and email, increasing engagement rates.
- Maintained accurate records of client interactions in CRM system, ensuring data integrity.
- Collaborated with sales team to streamline appointment setting processes, improving efficiency.
- Provided timely follow-ups with leads, nurturing relationships and fostering interest in solar solutions.
- Trained new team members on effective communication strategies and appointment-setting techniques.
- Set appointments with salespeople and potential customers.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
- Maintained detailed records of all appointment setting activities, ensuring accurate reporting and analysis of key performance metrics.
- Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
- Used CRM software to accurately track progress on appointment setting goals and analyze trends for continuous improvement.
Hairdresser
Hair Bomb
12.2018 - 01.2020
- Led team in delivering exceptional hair services, enhancing customer satisfaction.
- Mentored junior stylists on advanced cutting and coloring techniques.
- Implemented inventory management practices to optimize product usage and minimize waste.
- Developed personalized styling plans, improving client retention rates.
- Streamlined appointment scheduling processes to maximize efficiency and reduce wait times.
- Trained staff on new hair care products, increasing service offerings and client education.
- Fostered positive salon environment through effective communication and teamwork initiatives.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Consistently met performance targets set forth by the salon management while maintaining high standards of quality workmanship.
Hairdresser
Attitude Hair and Beauty
02.2016 - 10.2018
- Led team in delivering exceptional hair services, enhancing customer satisfaction.
- Mentored junior stylists on advanced cutting and coloring techniques.
- Implemented inventory management practices to optimize product usage and minimize waste.
- Developed personalized styling plans, improving client retention rates.
- Streamlined appointment scheduling processes to maximize efficiency and reduce wait times.
- Trained staff on new hair care products, increasing service offerings and client education.
- Fostered positive salon environment through effective communication and teamwork initiatives.
- Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
Education
DIPLOMA - Beauty
SCA
Shellharbour08-2016
Certificate III -
Goulburn Tafe
Goulburn, NSW10-2010
High School Diploma -
Bowral High
Bowral11-2006
Skills
- Script memorization
- Telephone etiquette
- Positive attitude
- Salesforce CRM
- High-volume call environments
- Cold calling
- Time management
- Client relationship management
- Script reading
- Flexible schedule
- Phone etiquette expert
- Setting appointments
- Computer skills
- Clear communication
Timeline
Appointment Setter
EFS Solar
10.2020 - 03.2025
Hairdresser
Hair Bomb
12.2018 - 01.2020
Hairdresser
Attitude Hair and Beauty
02.2016 - 10.2018
DIPLOMA - Beauty
SCA
Certificate III -
Goulburn Tafe
High School Diploma -
Bowral High