Dianna Shen
Summary
Dependable candidate with an engaging personality and flexible approach. Upbeat, friendly, and able to anticipate customer needs to maximize satisfaction. Successful at managing multiple priorities with a positive attitude.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Head Teacher/English Teacher
Monster Education Technology Co, Ltd.
06.2019 - 09.2023
Provided personalized courses for ESL learners from kindergarten to Grade 6. Oversaw the selection of resources, such as textbooks, teaching aids, and online materials.
English Teacher (Part-time)
Xinnuo Sunshine International Communication
11.2017 - 04.2019
Taught ESL students aged from 6 to 13. Organized field trips related to STEM and environmental topics.
Host
Applebee's Bar + Grill
05.2017 - 10.2017
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone and in person, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Master of Teaching - Early Childhood Teaching
Queensland University of Technology
Brisbane, QLD12.2025
Bachelor's - Business English
Beijing Technology And Business University
Beijing06.2019
Skills
- Food safety knowledge
- First Aid and CPR Training
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Detail Oriented
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Certification
- First Aid Certified: Provide cardiopulmonary resuscitation, Provide basic emergency life support, Provide First Aid
- RSA Certified: Provide Responsible Service of Alcohol
- RSG Certified: Provide Responsible Gambling Service
- Barista for Beginners Certified , Clear To Work
- Food Safety Certified , Clear To Work
- Customer Liaison Officer Course
Timeline
Head Teacher/English Teacher
Monster Education Technology Co, Ltd.
06.2019 - 09.2023
English Teacher (Part-time)
Xinnuo Sunshine International Communication
11.2017 - 04.2019
Host
Applebee's Bar + Grill
05.2017 - 10.2017
Master of Teaching - Early Childhood Teaching
Queensland University of Technology
Bachelor's - Business English
Beijing Technology And Business University
- First Aid Certified: Provide cardiopulmonary resuscitation, Provide basic emergency life support, Provide First Aid
- RSA Certified: Provide Responsible Service of Alcohol
- RSG Certified: Provide Responsible Gambling Service
- Barista for Beginners Certified , Clear To Work
- Food Safety Certified , Clear To Work
- Customer Liaison Officer Course
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