Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Dianna Yousif

Melbourne

Summary

Friendly and reliable professional with experience in real estate, airport services, and hospitality. Skilled in managing schedules, handling customer inquiries, and providing great service in busy environments. Strong at multitasking, solving problems, and supporting teams to ensure everything runs smoothly. Always focused on helping customers and clients have a positive experience.

Overview

7
7
years of professional experience

Work History

Passenger Service Agent

DNATA Airport Services
03.2024 - 06.2025
  • Kept up-to-date with airline rules and procedures to deliver excellent service.
  • Handled passenger concerns using empathy and strong problem-solving skills.
  • Delivered great customer service, even in busy and high-pressure situations.
  • Helped passengers with check-in and boarding while making sure airline rules were followed.
  • Quick to learn and able to adjust easily to new tasks or changes.
  • Worked well with others, offering support and guidance when needed.
  • Always respectful, friendly, and ready to help where needed.

Personal Assistant

HPG Estate Agents
01.2021 - 03.2024
  • Managed schedules, set up meetings, and handled client communications.
  • Organised property listings, contracts, and marketing materials.
  • Updated client information and helped with database management.
  • Assisted in organising open houses and followed up with clients and vendors.
  • Assisted with daily tasks and supported the team with administrative paperwork.

Service Provider

Best Weston
09.2018 - 03.2020
  • Took and processed customer orders accurately and efficiently.
  • Delivered food and beverages in a timely manner, maintaining high service standards.
  • Managed cash register and processed payments.
  • Made reservations and handled booking inquiries for customers.
  • Prepared and served alcoholic and non-alcoholic drinks to customers.
  • Maintained a clean and organized bar area, ensuring all supplies were stocked.

Education

High School Diploma -

Melbourne College of Hair And Beauty
Melbourne, VIC
01.2017

Completed Year 12 -

Hume Central Secondary College
Melbourne, VIC
01.2015

Certificate II - Beauty

Kangan Institute
01.2015

Skills

  • Flexible and Adaptable
  • Organised
  • Self - Motivated
  • Responsible

LANGUAGES

English Native or Bilingual
Assyrian Native or Bilingual

Timeline

Passenger Service Agent

DNATA Airport Services
03.2024 - 06.2025

Personal Assistant

HPG Estate Agents
01.2021 - 03.2024

Service Provider

Best Weston
09.2018 - 03.2020

Certificate II - Beauty

Kangan Institute

High School Diploma -

Melbourne College of Hair And Beauty

Completed Year 12 -

Hume Central Secondary College

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Dianna Yousif