Dianna Yousif
Melbourne
Summary
Friendly and reliable professional with experience in real estate, airport services, and hospitality. Skilled in managing schedules, handling customer inquiries, and providing great service in busy environments. Strong at multitasking, solving problems, and supporting teams to ensure everything runs smoothly. Always focused on helping customers and clients have a positive experience.
Overview
7
7
years of professional experience
Work History
Passenger Service Agent
DNATA Airport Services
03.2024 - 06.2025
- Kept up-to-date with airline rules and procedures to deliver excellent service.
- Handled passenger concerns using empathy and strong problem-solving skills.
- Delivered great customer service, even in busy and high-pressure situations.
- Helped passengers with check-in and boarding while making sure airline rules were followed.
- Quick to learn and able to adjust easily to new tasks or changes.
- Worked well with others, offering support and guidance when needed.
- Always respectful, friendly, and ready to help where needed.
Personal Assistant
HPG Estate Agents
01.2021 - 03.2024
- Managed schedules, set up meetings, and handled client communications.
- Organised property listings, contracts, and marketing materials.
- Updated client information and helped with database management.
- Assisted in organising open houses and followed up with clients and vendors.
- Assisted with daily tasks and supported the team with administrative paperwork.
Service Provider
Best Weston
09.2018 - 03.2020
- Took and processed customer orders accurately and efficiently.
- Delivered food and beverages in a timely manner, maintaining high service standards.
- Managed cash register and processed payments.
- Made reservations and handled booking inquiries for customers.
- Prepared and served alcoholic and non-alcoholic drinks to customers.
- Maintained a clean and organized bar area, ensuring all supplies were stocked.
Education
High School Diploma -
Melbourne College of Hair And Beauty
Melbourne, VIC01.2017
Completed Year 12 -
Hume Central Secondary College
Melbourne, VIC01.2015
Certificate II - Beauty
Kangan Institute
01.2015
Skills
- Flexible and Adaptable
- Organised
- Self - Motivated
- Responsible
LANGUAGES
English Native or Bilingual
Assyrian Native or Bilingual
Timeline
Passenger Service Agent
DNATA Airport Services
03.2024 - 06.2025
Personal Assistant
HPG Estate Agents
01.2021 - 03.2024
Service Provider
Best Weston
09.2018 - 03.2020
Certificate II - Beauty
Kangan Institute
High School Diploma -
Melbourne College of Hair And Beauty
Completed Year 12 -
Hume Central Secondary College