Overview
Work History
Education
Timeline
Intern

Dianne Ashelford

Dalby,QLD

Overview

18
18
years of professional experience

Work History

Support Worker

DJA Individual Support and Domestic Services
03.2022 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
  • Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
  • Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
  • Supported clients in accessing community resources, enhancing their integration and participation in community activities.
  • Improved client independence with structured life skills training.
  • Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
  • Accompanied clients to appointments and community outings, ensuring they had access to necessary services and social opportunities.

Operation Support Officer

Queensland Health
10.2006 - 12.2013
  • Evaluated employee performance through regular assessments and provided constructive feedback leading to increased productivity levels.
  • Streamlined operational processes by identifying inefficiencies and implementing necessary improvements.
  • Coordinated logistical efforts for large-scale events or initiatives within the organization.
  • Leveraged strong time-management skills to successfully complete multiple simultaneous tasks while consistently meeting deadlines.
  • Ensured compliance with company policies by conducting thorough audits and implementing corrective actions when needed.

Operations Supervisor

Queensland Health
07.2009 - 09.2012
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.

Education

Certificate 111 Indervidual Support - Aged And Disability

Tafe Queensland Caboolture
Caboolture, QLD
06.2021

Timeline

Support Worker

DJA Individual Support and Domestic Services
03.2022 - Current

Operations Supervisor

Queensland Health
07.2009 - 09.2012

Operation Support Officer

Queensland Health
10.2006 - 12.2013

Certificate 111 Indervidual Support - Aged And Disability

Tafe Queensland Caboolture

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Dianne Ashelford