Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dianne Beecroft

Clayton South,VIC

Summary

Proven leader with a track record of enhancing operational efficiency at Cyclic Maintenance Pty Ltd. Excelled in team leadership and workflow coordination, boosting productivity and fostering a culture of collaboration. Skilled in MS Office Suite and customer service, adept at driving projects to completion and improving client satisfaction.

Overview

28
28
years of professional experience

Work History

Office Manager

Cyclic Maintenance Pty Ltd
02.2014 - 01.2025
  • Managed confidential information with discretion, preserving privacy of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Regularly reconciled accounts to maintain accurate financial records and support budget balancing.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Store Manager

Strandbags Group
06.2010 - 02.2014
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Marketing Coordinator

Barry Plant Rowville-Lysterfield
01.2005 - 08.2008
  • Answered general marketing department inquiries by email, phone, and mail.
  • Developed visually engaging marketing materials to support product launches and promotions.
  • Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
  • Planned and executed internal and external marketing events.
  • Collaborated with cross-functional teams to establish successful execution of projects and campaigns.
  • Created engaging brochures and flyers to use for promotional materials and distribution.
  • Boosted brand awareness with target customer demographics with social, print, and email campaigns.
  • Used online and offline marketing to generate leads, increase visibility and drive sales growth.
  • Managed workflow between staff, coordinating documents, and creative material distribution.
  • Supported sales team efforts by creating persuasive sales collateral that clearly communicated product benefits.
  • Managed relationships with external vendors and contractors to acquire mutually benefiting contracts and successful project delivery.
  • Analyzed campaign performance data to identify areas for improvement and optimize future efforts.

Marketing Manager

Stockdale & Leggo Waverley
07.2001 - 12.2004
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Managed social media accounts for optimal audience engagement and increased online presence.
  • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
  • Unified company communications channels through collaboration with various departments.
  • Responsible for all external marketing across a three office network.

Administrative Coordinator

Ray White Real Estate Wheelers Hill
01.1997 - 06.2001
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
  • Maintained a well-organized filing system to ensure easy access to important records and documents.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
  • Enhanced communication between departments with timely and accurate preparation of reports and documents.
  • Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
  • Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.

Education

Holmesglen Institute of TAFE
Melbourne, VIC

Skills

  • Customer service
  • Detail-oriented
  • Teamwork and collaboration
  • Scheduling
  • Relationship building
  • Analytical thinking
  • Sales support
  • Planning and coordinating
  • Calendar management
  • Content writing
  • Workflow coordination
  • Team leadership
  • Communications management
  • Operations management
  • Business administration
  • Proofreading
  • Copywriting
  • Materials ordering
  • Negotiation and persuasion
  • MS office suite
  • Staff management
  • Database administration
  • Writing press releases
  • Database management
  • Interdepartmental collaboration
  • Bid preparation
  • Editing and proofreading

Timeline

Office Manager

Cyclic Maintenance Pty Ltd
02.2014 - 01.2025

Store Manager

Strandbags Group
06.2010 - 02.2014

Marketing Coordinator

Barry Plant Rowville-Lysterfield
01.2005 - 08.2008

Marketing Manager

Stockdale & Leggo Waverley
07.2001 - 12.2004

Administrative Coordinator

Ray White Real Estate Wheelers Hill
01.1997 - 06.2001

Holmesglen Institute of TAFE

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Dianne Beecroft