Dianne Belschner

Resource Allocator role is to be responsible for efficient and optimal allocation

of resourcing and operational planning that contributes to an overall smooth operation, to assist VA

in becoming and retaining Australia’s favourite airline. This is achieved through:

- the effective allocation of rostered team members both on the day of operation and forward looking, required to meet operational outcomes for safety, service delivery, on time

performance while achieving optimal productivity;

- the identification, analysis and allocation of ad-hoc coverage requirements due to schedule

disruptions or team member absences;

- using a variety of IT systems to gather and analyse information for the purpose of resource

planning decision making; and

- continuous liaison with Airport Leadership on recommended planning outputs that

effectively balance the needs of the operation and cost management strategies

A Virgin Australia Guest Services Agent provides customer support at the airport, handling check-ins, rebooking flights due to disruptions, assisting guests with disabilities, and ensuring smooth boarding and arrival experiences. Key responsibilities include offering service announcements, checking documentation, and providing a "wonderful" experience for all passengers. The role requires strong customer service skills, empathy, and the ability to work in a fast-paced, rotating shift environment.

-Collaborated closely with other departments to provide seamless coordination for guest services such as transportation arrangements or special requests.

-Coordinated with other departments within the venue to facilitate seamless event logistics and guest services.

-Troubleshot technical issues with reservation software as needed, preventing delays in guest services or inaccuracies in billing

• Hilton Receptionist Administrator provides a high level of customer service by managing guest check-ins and check-outs, answering phones, and handling inquiries, while also performing administrative duties like filing, managing reservations, and processing payments. The role requires excellent communication skills, a strong knowledge of Hilton's systems and brand standards, and the ability to resolve issues with patience and professionalism.
• Answered incoming calls, directing clients to individuals addressing specific needs.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled complaints and questions, and re-directed calls to other team members.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Improved safety procedures to create safe working conditions for workers.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Oversaw inventory management, optimizing stock levels, and reducing waste.