Dianne Cheeseman
Goulburn,NSW
Summary
Hardworking Disability Support Worker dedicated to comprehensive, compassionate and individualized/person centred patient care. Manages appointments and medication, assists with bathing and grooming and maintains tidy environments.
Proactive listener who meets all clients needs,while working under NDIS.
Overview
26
26
years of professional experience
Work History
Disability Support Worker
Healing Hands Complete Care
2023.01 - Current
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
- Implemented behavior management techniques when required for the safety of both clients and staff members involved.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
- Provided crisis intervention services as needed, utilizing de-escalation techniques and leveraging available resources for support.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Kept accurate records for client files and handled related paperwork.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Designed individualized plans detailing daily activities and needs for patients.
- Conducted in-home visits to provide supportive services.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Managed caseload to satisfy multiple patients with diverse needs.
- Provided patient and family education on available resources and self-care strategies.
- Developed individual treatment plans and provided counseling to patients.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Coordinated patient discharge planning and follow-up care.
- Facilitated support groups for patients and families dealing with chronic illnesses.
- Completed psychosocial evaluations and needs assessments.
Team Member
Woolworths Goulburn
1998.01 - 2023.03
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Contributed to the achievement of company targets through consistent delivery of high-quality service.
- Received regular positive feedback from customers for exceptional service, boosting overall store reputation.
- Resolved customer complaints quickly and professionally, ensuring repeat patronage.
- Supported management in implementing new policies or promotions, helping drive business growth.
- Participated in ongoing training programs to continuously improve skills and knowledge of company procedures.
- Demonstrated versatility by cross-training in multiple stations, allowing for increased flexibility during busy periods.
- Completed transactions accurately while maintaining superior cash handling skills and following security protocols.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
- Contributed to a safe work environment by strictly adhering to company health and safety regulations at all times.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
- Promoted a positive workplace culture through proactive collaboration with colleagues on various projects or initiatives within the restaurant setting.
- Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
- Increased overall efficiency by promptly restocking supplies as required during shifts.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Operated register to process payments and collect cash payment for order totals.
- Assisted other team members to achieve goals.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Supported great dining and meal experiences for guests.
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Recorded orders by answering customer questions and entering requests in system.
- Greeted customers at drive-thru and took food orders.
- Used proper techniques to prepare food and ingredients.
- Became familiar with products to answer questions and make suggestions.
- Took orders, prepared meals, and collected payments.
Education
Diplomia of Mental Health - Disability Studies
Allisons Training
Online05.2023
Supporting Individuals Intellectual Disabilities - Education of Individuals With Multiple Disabilities
Allison Training
Online05.2023
Diploma in Leadership And Mangement - Disabilites
Allisons Training
Online 05.2023
Skills
- Personal Care
- Home Healthcare Services
- Independent Living Support
- Family Communication
- Disability Services
- Relationship Building
- Client Needs Assessment
- Case Management
- Risk Assessments
- Incident Reports
- Individual Support Plans
- Daily Living Requirements
- Progress Documentation
- Housekeeping Skills
- Client Transportation
- Appointment Management
- Creative Thinking
- Emotional Support
- Personal Growth Support
- Youth Services
- Medication Organization
- Team Leadership
- Meal Planning
- Flexible Schedule
- Documentation Skills
- Behavior Support Plans
- Computer Skills
- Long-Term Care
- First aid and CPR
- Stress management
- Disability awareness
- Transportation assistance
- Medication administration
- Toileting assistance
- Active listening
- Time management
Timeline
Disability Support Worker
Healing Hands Complete Care
2023.01 - Current
Team Member
Woolworths Goulburn
1998.01 - 2023.03
Diplomia of Mental Health - Disability Studies
Allisons Training
Supporting Individuals Intellectual Disabilities - Education of Individuals With Multiple Disabilities
Allison Training
Diploma in Leadership And Mangement - Disabilites
Allisons Training
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