Dianne De Iacovo
Melbourne,VIC
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
36
36
years of professional experience
Work History
Administrative Assistant
Northern Health (Bundoora Extended Care)
Bundoora, VIC
11.2014 - Current
- Enter and validate patient referrals in IPM, including E-referrals. Internal and external
- Booking of appointments for Allied Health and Outpatient clients following clinical triage instructions for all four campuses, Epping, Bundoora, Broadmeadows and Craigieburn
- Waitlisting of referrals and managing the waitlist report daily
- Rejection of triaged referrals and redirection of referrals
- Respond to emails via Helpdesk queries
- Provide phone support and handle patient queries as needed
- Preparation of daily reports
Revenue/Data Entry Officer
Qantas Freight
Melbourne Airport, VIC
07.2012 - 08.2014
- Capturing billing data
- Revenue capture reports
- Liasing with 65 regional airports nationally to ensure all processes are maintained and resolve any issues that arises
- Identify and capture revenue leakage
- Keying of daily connotes into ICargo system, weekly estimate of 1300 connotes
- Phone assistance and emails
Administrative Assistant
Star Track
Tullamarine, VIC
02.2008 - 04.2014
- Processed returns and exchanges according to company policies.
- Oversaw shipping, receiving operations including loading, unloading trucks and verifying contents against paperwork.
- Performed scheduled inventory counts and supply audits.
Revenue/Data Entry Clerk
Truenergy
South Morang, VIC
02.2003 - 11.2007
- Assisting phone queries in relation to customer billing
- Phone queries
- Organising of payment arrangements and payment plans
- Assisting with mailroom
Inventory Officer
Visypak Pty Ltd
Broadmeadows, VIC
03.1999 - 08.2007
- Maintained accurate inventory records by updating computer databases, tracking product movement and recording discrepancies.
- Performed regular physical audits of warehouse stock.
- Processed customer orders accurately and promptly.
Administrative Assistant
Wesley College
Prahran, VIC
04.1989 - 03.1995
- Assisting the Secretary to the school Business Director
- Assisting with Accounts Payable and Accounts Receivable
- Relieving of school switchboard
Education
Aged Care
Certificate III in Business
Melbourne, VIC05-2012
Skills
- Data entry
- Appointment scheduling
- Electronic medical records
- Patient referral management
- Customer service
- Problem solving
- Mail distribution
- Effective communication
- Time management
- Internal communications
- Phone call answering
- Clerical support
Languages
English
Professional
Italian
Professional
Timeline
Administrative Assistant
Northern Health (Bundoora Extended Care)
11.2014 - Current
Revenue/Data Entry Officer
Qantas Freight
07.2012 - 08.2014
Administrative Assistant
Star Track
02.2008 - 04.2014
Revenue/Data Entry Clerk
Truenergy
02.2003 - 11.2007
Inventory Officer
Visypak Pty Ltd
03.1999 - 08.2007
Administrative Assistant
Wesley College
04.1989 - 03.1995
Aged Care
Certificate III in Business
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