Dianne Donohue
Gymea Bay,NSW
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Woolworths Ltd
Mascot, NSW
07.2016 - 02.2021
- Provided accurate information about products and services to customers.
- Assisted customers with product selection, returns, exchanges.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
EC2C P/L
Riverwood, NSW
11.2013 - 01.2016
- Provided accurate information about products and services to customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Used approved scripts during telephone interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported area managers to drive growth and development.
Education
Bachelor of Arts - German Studies
University of New England
Armidale, NSW12-2021
High School Diploma -
Dulwich High School
NSW12-1975
Skills
- Appointment Scheduling
- Product Knowledge
- Complaint resolution
- Inbound and Outbound Calling
- Data Entry
- Account updating
- Customer Service
- Courteous demeanor
- De-Escalation Techniques
- Multi-Task Management
- Adaptive team player
- CRM Software
- Problem Resolution
- Report Generation
Accomplishments
- At EC2C, I received the newcomer of the year in 2014 for bringing in the most business among the new starters.
Timeline
Customer Service Representative
Woolworths Ltd
07.2016 - 02.2021
Customer Service Representative
EC2C P/L
11.2013 - 01.2016
Bachelor of Arts - German Studies
University of New England
High School Diploma -
Dulwich High School
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