Dianne Fabro
Giralang, ACT,ACT
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Robinsons Supermarket. Demonstrates exceptional patience and empathy, alongside meticulous cleanliness standards. Skilled in merchandise restocking and store maintenance, contributing significantly to team goals and store success. Achieved a notable improvement in inventory accuracy and customer loyalty through dedicated service and teamwork.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Clerk
Robinsons Supermarket
03.2023 - 12.2024
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Performed inventory control, such as counting, and stocking merchandise.
- Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
- Collaborated with fellow team members to achieve store goals, sharing best practices for customer service and sales techniques.
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Assisted with inventory management to ensure accurate stock levels and reduced shrinkage through regular product counts and monitoring for theft.
- Fostered welcoming store atmosphere, greeting customers warmly upon entry.
- Ensured store cleanliness and safety, performing regular clean-up and maintenance tasks.
Receptionist
Amara Massage and Spa
01.2021 - 02.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained visitor log for entering and leaving facility for security purposes.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Cashier
Full Tank Diner
04.2017 - 11.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Education
Secondary - Junior High Education
Lapasan National High School
Sta. Cruz 2 , Lapasan , Cagayan De Oro City03.2015
Skills
- Customer service
- Patience and empathy
- Cleanliness and hygiene
- Reliability and punctuality
- Store maintenance
- Storage organization
- Team management
- Merchandise restocking
- Order picking and processing
Certification
Entrepreneurship Certificate
Bread and Pastry NC11
Diploma
Languages
English
Elementary
Timeline
Store Clerk
Robinsons Supermarket
03.2023 - 12.2024
Receptionist
Amara Massage and Spa
01.2021 - 02.2023
Cashier
Full Tank Diner
04.2017 - 11.2020
Secondary - Junior High Education
Lapasan National High School
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