Dianne Fordham

I work along side over 26 Participants taking part in providing a premium quality service for commercial clients such as hotels and motels, aged care facilities and hospitals, cafes and restaurants.

Executed cleaning tasks for restrooms following set guidelines.

• Removed trash, debris and other waste materials from premises.
• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
• Used time management and efficient cleaning methods to meet deadlines.
• Open the Car Park and the Automated Sliding Doors
• Turn on the travelator and the Lift
• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
• Handled equipment, chemicals, and materials properly and with caution.
• Confirmed all cleaning tools and equipment were stored properly after use.
• Emptied trashcans and transported waste to collection areas.
• Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
• Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
• Provided assistance to other staff members with cleaning of difficult areas.
• Organized and used industrial cleaning products following strict safety procedures.
• Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
• Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
• Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
• Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.

• Helped customers locate products and checked store system for merchandise at other sites.
• Provided timely and courteous assistance to customers face-to-face and over the phone.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Established rapport with customers using active listening and interpersonal skills.
• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
• Assisted customers with prompt and polite support in-person and via telephone.
• Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
• Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
• Participated in ongoing training to stay updated on current products, promotions, and industry trends.
• Built rapport with repeat customers, fostering long-term loyalty to the brand.

• Resolved customer complaints and maintained clean and tidy checkout area.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Met customer service goals and exceeded customer expectations.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

• Picking & packing
• Sorting products
• Weighing items
• Placing cigarettes into carton boxes
• Prepared, boxed, and staged outgoing shipments.
• Supported production needs by performing routine tasks using standard procedures and equipment.
• Graded and packaged finished products, transporting items for additional processing, storage, or shipment off-site.
• Kept facility inspection-ready at all times through proactive housekeeping and close monitoring of daily operations.
• Communicated with Processing Supervisor if unable to achieve timeline or resolve error.
• Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.