Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Dianne Jubb

Tannum Sands,QLD

Summary

Experienced Retail Assistant Manger/Manager with years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Digital Service Leader/Merchandise Leader

Big W
09.2022 - Current
  • Leading/coaching of team members
  • Customer service
  • Customer enquiries/resolve of issues
  • Recruit/Training of new team members
  • Engage with team new/upcoming promotions
  • Liaise with Store Manager/Leaders
  • Merchandising
  • Customer fulfillment reports
  • Lay-by duties
  • Online fulfillment
  • Stock inventory
  • Weekly roster planning
  • Daily count of registers
  • Product knowledge
  • EFTPOS/cash handling

Online Fulfillment Manager

Best&Less
12.2021 - 09.2022
  • Daily operation of online fulfillment within the store
  • Processing of Click and Collect orders
  • Customer inquiries
  • Liasing with Australia Post on daily basis
  • Stock Receiving and Transferring
  • Customer service
  • Opening/Closing of Store
  • EFTPOS/cash handling
  • Fill in for Manager /Assistant Manager when on leave in different locations

Service Administrator

RDO Equipment
05.2021 - 11.2021
  • Customer service
  • Managed incoming calls
  • Receiving of inventory for branch
  • Transferring of inventory to other branches
  • EFTPOS/cash transactions and handling
  • Daily banking
  • Rostering pickups/deliveries to customers
  • Assisting Service Supervisor and Branch Manager
  • Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
  • Reduced resolution time with proactive problem-solving techniques, ensuring swift issue management.

Assistant Store Manager

Wheel And Barrow Homewares
03.2019 - 02.2021
  • Wheel And Barrow Homewares - Sunshine Plaza
  • Customer Service
  • KPI’s - Budgets
  • Assisting Manager in daily operations
  • Visual Merchandising
  • Cash Handling
  • Use of EFTPOS machine
  • Stock Control
  • Internet orders, packaging and sending
  • Customer ordering and receiving
  • Send and receive emails
  • Training of new staff
  • Open and Close of Store
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.

Store Manager

Footmaster Shoes, North Lakes/Sunshine Plaza
08.2017 - 03.2019
  • Customer Service
  • KPI’s
  • Budgets
  • Visual Merchandising
  • Cash Handling
  • Use of EFTPOS machine
  • Stock Control
  • Examine monthly P & L Statement
  • Customer ordering and receiving
  • Send and receive emails
  • Staff training and mentoring
  • Open and Close of Store.

Administrative Assistant/Project Administrator

ShopSteel Pty. Ltd
10.2014 - 08.2017
  • Answering of telephone
  • Meeting and Greeting Clients
  • Data Entry
  • Payroll duties
  • First Aid Duties
  • Assisting Project Managers
  • Staff Inductions for job sites
  • Send and receive emails
  • Reconciliation of Monthly Creditor Statements
  • Invoicing
  • Preparation of Purchase Orders.

Assistant Manager

Australian Motorcycle Warehouse
07.2013 - 10.2014
  • Budget /KPI's
  • Staff Rostering
  • Customer Service
  • Reception
  • Stock Control
  • Visual Merchandising
  • Cash Handling
  • Use of EFTPOS machine
  • Open & Close of store
  • Customer Ordering and Receiving.

Store Manager

Williams The Shoemen
10.2012 - 07.2013
  • KPI’s
  • Budget
  • Staff Rostering
  • Customer Service
  • Reception
  • Stock Control
  • Visual Merchandising
  • Cash Handling
  • Use of EFTPOS machine
  • Open and Close store.

Store Manager

Spendless Shoes
09.2010 - 10.2012
  • KPI’s
  • Budget
  • Staff Rostering
  • Customer Service
  • Reception
  • Stock Control
  • Visual Merchandising
  • Use of touch till register
  • Cash handling
  • Use of EFTPOS machine
  • Open and Close store.

Sales Assistant

Gympie Bags and Gifts
09.2008 - 09.2010
  • Visual Merchandising
  • Stock Control
  • Cash Handling
  • Use of EFTPOS machine
  • Opening and closing store on daily basis
  • Reception
  • Management of store if owners absent.

Education

Wendouree High Technical School
Ballarat, VIC

Skills

  • Word
  • Processing & POS touch system
  • Licences: Car & Motorcycle - Queensland Licences
  • Budgets
  • Budget
  • Cash Handling
  • Closing of store
  • Creditor enquiries and payments
  • Clients - meet and greet
  • Excellent customer service
  • Customer Service
  • Data Entry
  • EFTPOS
  • First Aid
  • Invoicing
  • Merchandising
  • Office Skills
  • Packaging
  • Payroll
  • POS
  • Receiving
  • Reception
  • Staff Management
  • Stock Control
  • Supervisor
  • Telephone
  • Time management
  • Word
  • Processing

Certification

Certificate Vocational Office Skills Current First Aid Certificate

Additional Information

References


Mrs. Sarsha Kendrick

Availability Leader

Big W

0466 903 066


Ms. Bryony Dunne

QLD State Manager

Wheel and Barrow Homewares

0466 347 930


Timeline

Digital Service Leader/Merchandise Leader

Big W
09.2022 - Current

Online Fulfillment Manager

Best&Less
12.2021 - 09.2022

Service Administrator

RDO Equipment
05.2021 - 11.2021

Assistant Store Manager

Wheel And Barrow Homewares
03.2019 - 02.2021

Store Manager

Footmaster Shoes, North Lakes/Sunshine Plaza
08.2017 - 03.2019

Administrative Assistant/Project Administrator

ShopSteel Pty. Ltd
10.2014 - 08.2017

Assistant Manager

Australian Motorcycle Warehouse
07.2013 - 10.2014

Store Manager

Williams The Shoemen
10.2012 - 07.2013

Store Manager

Spendless Shoes
09.2010 - 10.2012

Sales Assistant

Gympie Bags and Gifts
09.2008 - 09.2010

Wendouree High Technical School

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Dianne Jubb