Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Dianne Madamba

Gorokan,Australia

Summary

Experienced Voice Scheduler and Technical Support professional with two years of practical experience in coordinating schedules, managing appointments, resolving technical issues, and delivering outstanding customer support. Currently seeking opportunities as an Aged Care Worker or NDIS Provider to utilize strong organizational and communication skills in providing compassionate care and assistance to individuals in need. Dedicated to fostering independence, dignity, and quality of life for clients while making a positive contribution to their overall well-being.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Voice Scheduler

KMC Mag Solutions
12.2012 - 05.2013
  • Communicate with customers via phone, email, or chat to schedule notary appointments and provide information about our services
  • Coordinate with notaries to ensure availability and schedule appointments based on customer preferences and location
  • Maintain accurate records of appointments, including dates, times, locations, and customer information
  • Follow up with customers to confirm appointments, provide reminders, and address any questions or concerns
  • Handle inquiries and resolve issues related to scheduling, appointment changes, and cancellations in a timely and professional manner
  • Collaborate with other team members to optimize scheduling processes and improve customer satisfaction
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.

Technical Support Professional

Stream Global Services
11.2010 - 04.2012
  • Respond to customer inquiries and troubleshoot issues related to internet connectivity, network performance, and hardware/software configurations
  • Provide technical assistance to customers via phone, email, and in chat
  • Diagnose and resolve internet service disruptions, outages, and performance issues in a timely manner
  • Guide customers through troubleshooting steps and educate them on basic network troubleshooting techniques
  • Collaborate with other support team members and network engineers to escalate and resolve complex technical issues
  • Document customer interactions, troubleshooting steps, and resolutions accurately in the support ticketing system
  • Enhanced customer satisfaction by promptly addressing and resolving technical issues.

Education

Certificate III in Individual Support - Ageing And Disability

Hader Institute
Melbourne, VIC
01.2025

Bachelor of Science - Nursing

La Consolacion College - Pasig
Pasig City, Philippines
03.2009

Skills

  • Verbal and Written communication
  • Active listening
  • Interpersonal skills
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint)
  • Data entry
  • Conflict resolution
  • Problem-solving
  • Empathy
  • Patience
  • Ability to work in fast-paced environments
  • Willingness to learn new skills
  • Adaptability to changing circumstances
  • Time management
  • Prioritization
  • Attention to detail
  • Computer Skills
  • Strong Work Ethic
  • Attention to Detail
  • Multi-tasking

Certification

Certificate 3 in Individual Support in Aged Care and Disability, Hader Institute, 2024, in progress, I began my course in February 2024, and it is currently in progress. I attend classes every Tuesday night through online sessions.

Languages

English
Native or Bilingual

Timeline

Voice Scheduler

KMC Mag Solutions
12.2012 - 05.2013

Technical Support Professional

Stream Global Services
11.2010 - 04.2012

Certificate III in Individual Support - Ageing And Disability

Hader Institute

Bachelor of Science - Nursing

La Consolacion College - Pasig
Certificate 3 in Individual Support in Aged Care and Disability, Hader Institute, 2024, in progress, I began my course in February 2024, and it is currently in progress. I attend classes every Tuesday night through online sessions.
Dianne Madamba