Dianne Madamba
Gorokan,Australia
Summary
Experienced Voice Scheduler and Technical Support professional with two years of practical experience in coordinating schedules, managing appointments, resolving technical issues, and delivering outstanding customer support. Currently seeking opportunities as an Aged Care Worker or NDIS Provider to utilize strong organizational and communication skills in providing compassionate care and assistance to individuals in need. Dedicated to fostering independence, dignity, and quality of life for clients while making a positive contribution to their overall well-being.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Voice Scheduler
KMC Mag Solutions
2012.12 - 2013.05
- Communicate with customers via phone, email, or chat to schedule notary appointments and provide information about our services
- Coordinate with notaries to ensure availability and schedule appointments based on customer preferences and location
- Maintain accurate records of appointments, including dates, times, locations, and customer information
- Follow up with customers to confirm appointments, provide reminders, and address any questions or concerns
- Handle inquiries and resolve issues related to scheduling, appointment changes, and cancellations in a timely and professional manner
- Collaborate with other team members to optimize scheduling processes and improve customer satisfaction
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Technical Support Professional
Stream Global Services
2010.11 - 2012.04
- Respond to customer inquiries and troubleshoot issues related to internet connectivity, network performance, and hardware/software configurations
- Provide technical assistance to customers via phone, email, and in chat
- Diagnose and resolve internet service disruptions, outages, and performance issues in a timely manner
- Guide customers through troubleshooting steps and educate them on basic network troubleshooting techniques
- Collaborate with other support team members and network engineers to escalate and resolve complex technical issues
- Document customer interactions, troubleshooting steps, and resolutions accurately in the support ticketing system
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
Education
Certificate III in Individual Support - Ageing And Disability
Hader Institute
Melbourne, VIC01.2025
Bachelor of Science - Nursing
La Consolacion College - Pasig
Pasig City, Philippines03.2009
Skills
- Verbal and Written communication
- Active listening
- Interpersonal skills
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Data entry
- Conflict resolution
- Problem-solving
- Empathy
- Patience
- Ability to work in fast-paced environments
- Willingness to learn new skills
- Adaptability to changing circumstances
- Time management
- Prioritization
- Attention to detail
- Computer Skills
- Strong Work Ethic
- Attention to Detail
- Multi-tasking
Certification
Certificate 3 in Individual Support in Aged Care and Disability, Hader Institute, 2024, in progress, I began my course in February 2024, and it is currently in progress. I attend classes every Tuesday night through online sessions.
Languages
English
Native or Bilingual
Timeline
Voice Scheduler
KMC Mag Solutions
2012.12 - 2013.05
Technical Support Professional
Stream Global Services
2010.11 - 2012.04
Certificate III in Individual Support - Ageing And Disability
Hader Institute
Bachelor of Science - Nursing
La Consolacion College - Pasig
Certificate 3 in Individual Support in Aged Care and Disability, Hader Institute, 2024, in progress, I began my course in February 2024, and it is currently in progress. I attend classes every Tuesday night through online sessions.
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