Dianne Marsh

• Provided support to people living with Autism, Acquired Brain Injury, intellectual disabilities, mental/physical health issues and other disabilities
• Excellent communication skills, listening and responding to individual needs
• Writing case notes and completing incident reports when necessary
• Worked collaboratively with manager, staff, mental health services, and agencies via telephone and verbally during the shift
• Advocating on client’s behalf to contact services, supports and other resources in the community
• Assisted clients in daily living needs to maintain their self-esteem and general wellness
• Helped clients manage and reach individual goals, supporting independent progression and social skills
• Clients are transported to appointments, shopping venues, and entertainment events according to the determined schedule
• Experience supporting clients in hospital, providing information about their rights, knowledge and other resources needed

• Providing positive contribution to improvements in health services, evaluation, design, and planning in patient care
• Works collaboratively with volunteers, patients, Southern Adelaide Local Health Network, patients, families, carers, and other community members
• Focused on providing safe, responsible cultural support, family centered care, being respectful, meeting the diverse needs of others and equity in patient care
• Attending working groups, committees, consulting with the community, sharing information and education

• Company Overview: Lived Experience Leadership and Advocacy Network
• Providing a nonjudgmental and safe space for people to discuss their emotional distress
• Discussing, sitting with, understanding, and listening to people talk about how their thoughts of suicide affect them
• Encourage people to talk about what is on their mind
• A peer-based response is used to support people who have personal experience with suicide
• Helps facilitator, manage the group, applying peer work values and principles
• Using open questions, active listening skills and empathizing with others
• Positive role modelling is used to help guide people to manage their emotions and actions
• Lived Experience Leadership and Advocacy Network

• Company Overview: Mental Health Services, Morier Inpatient Unit, Noarlunga Hospital
• Communicated with other staff members and volunteers to stay informed about activities and events
• Encouraged a safe and positive environment in the ward
• Planned and facilitated group activities such as cooking, painting, crafts, playing pools, and board games
• Provided social support to patients during sessions and focused on their needs
• Experience working with health care staff, providing support and assistance to patients in the ward
• Mental Health Services, Morier Inpatient Unit, Noarlunga Hospital

• Company Overview: Lifeline
• Responded to callers on the Lifeline telephone, text/web chat service
• Communicated and showed active listening skills and empathy when engaging with the public
• Provide support, identify issues, appropriate referrals, and information to help seekers when needed
• Assess the safety, risk to a person, child safety concerns or domestic violence issues
• Follow workplace procedures, guidelines, and safety requirements
• Work Collaboratively with other staff /supervisors and follow instructions when engaging with help seekers
• The strengths and crisis models were applied during the communications
• Work independently at home or work
• Involved in the training of volunteers and running of groups
• Marking and assessment of new crisis support volunteers
• Debriefed with crisis supporters, offered support during and after a Lifeline shift
• Lifeline

• Provided 24-hour support and care to young people
• Respite for carers, working with people living with dementia, physical health issues, disabilities, and senior people
• Completed personal care and support needs
• Transported clients using public transport and by car
• Supervised visitors with family members
• Communicated with social workers, other staff, and services

Conducted administrative duties at the front desk, answered telephone calls, and dealt with public inquiries

• Completed funding submission for the Parenting Grant
• The grant was successful in receiving the funding
• Involved in running a single-parent group, caregiver support group, playgroup, and other children's programs
• Wrote a support letter to advocate public housing for clients regarding their needs
• Involved in running, and organizing groups and programs
• Planned and presented an information session about attention deficit disorder
• Provided budget support to clients.