Dianne Mather

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Helped clients manage and reach individual goals, supporting independent progression and social skills.
• Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
• Transported clients to appointments, shopping venues and entertainment events according to determined schedule.

• Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
• Continuously updated professional knowledge by attending training sessions, workshops, and conferences related to the home care industry.
• Assisted disabled clients to support independence and well-being.
• Maintained accurate records of client progress by documenting observations, interventions, outcomes, and any identified issues.
• Contributed to patients'' wellbeing by assisting with daily living activities, such as bathing, dressing, and meal preparation.
• Monitored and assisted residents through individual service plans.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Ensured timely medication administration by diligently managing medication schedules for multiple clients.
• Monitored vital signs regularly, reporting any abnormalities or changes to supervising healthcare professionals promptly.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Built strong relationships with clients to deliver emotional support and companionship.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Assisted with end-of-life care.
• Scheduled and coordinated medical appointments.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Increased patient satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
• Executed record filing system to improve document organization and management.
• Recorded expenses, maintained accounting records and generated invoices.
• Managed filing system, entered data and completed other clerical tasks.
• Built and maintained excellent patient relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

• Answered patient phone calls to address questions and provide assistance with prescriptions.
• Received, processed and entered prescription orders into pharmacy databases.
• Maintained a clean and organized work environment, adhering to strict hygiene protocols for optimal patient care.
• Improved patient outcomes by providing accurate medication and dosage information to the pharmacist.
• Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
• Communicated instructions to patients or caregivers about proper use and storage of drugs.
• Prepared prescription orders accurately and efficiently, resulting in increased customer satisfaction and loyalty.
• Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
• Developed strong relationships with patients and healthcare providers through clear communication and empathy.
• Operated cash register and performed front counter tasks to facilitate daily operations.
• Requested updated prescriptions and medical information from physicians.
• Typed and printed out prescription and medication labels.
• Received incoming supplies and stocked in correct locations.
• Assisted pharmacy staff with preparing medications and filling orders.
• Greeted customers and responded to questions with friendly, knowledgeable assistance.
• Supported operations with filing, copying and faxing.

As a Relieving Officer, I worked in every area of the Hospital, including Medical Imaging, Finance, Revenue Control, Engineers, Supply, Outpatients, Pharmacy, Medical Records and associated remote services.

• Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
• Drafted and distributed invoices for outstanding payments.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Ensured accurate financial reporting by meticulously reviewing expense reports, invoices, and other financial documents.
• Maintained personnel records and updated internal databases to support document management.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.