Dianne Neilsen

I have gained continuous employment at The Palms Veterinary clinic during a couple of crossover periods of changing clinics or for different jobs roles through these years,

May 2002 and January 2024, with Full time and Locum work.

They have always welcomed me back into their clinic without hesitation.

My skill set is listed in Wulguru Vet Clinic profile

I have recently just finished a locum period with The Palms Vet Clinic, June 2024, to finally retire from working in the Veterinary Clinic sector, to allow me to pursue other passions within the animal industry.

• Conducted thorough physical examinations on animals upon arrival at the clinic to identify any underlying health issues or concerns promptly.
• Assisted in the successful completion of various surgical procedures, ensuring a sterile environment and proper instrument preparation.
• Enhanced patient care by implementing efficient treatment protocols and monitoring systems.
• Collaborated with veterinarians to create individualized treatment plans tailored to each patient''s needs and condition.
• Improved clinic efficiency by streamlining inventory management and ordering procedures.
• Mentored junior veterinary nurses, fostering professional growth through guidance and support.
• Established strong relationships with clients through excellent communication skills, earning trust and loyalty over time.
• Educated clients on preventive healthcare measures, such as vaccinations, parasite control, nutrition, and dental care.
• Managed appointment scheduling efficiently to minimize wait times while accommodating urgent cases when necessary.
• Coordinated seamless communication between front office staff, veterinary technicians, veterinarians, and clients for optimal patient outcomes.
• Increased client satisfaction by delivering compassionate and attentive care to both patients and pet owners during consultations.
• Triaged incoming patients to determine treatment needs and urgency of care.
• Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
• Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
• Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
• Utilized diagnostic equipment effectively for accurate test results that aided in prompt diagnosis and treatment planning processes.
• Assisted veterinarians with radiographs and ultrasounds.
• Collected and prepared specimens for laboratory testing.
• Designed and created client education materials and marketing materials for hospital services.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Corresponded with clients through email, telephone, or postal mail.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
• Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Routed incoming mail and messages to relevant personnel without delay.
• Continuously pursued professional development opportunities by attending industry conferences, workshops, and seminars to stay current on best practices within the field of veterinary nursing.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Handled cash transactions and maintained sales and payments records accurately.
• Managed multiple tasks and met time-sensitive deadlines.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Cultivated positive relationships with clients through professional demeanour and excellent interpersonal skills.
• Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Processed customer service orders promptly to increase customer satisfaction.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Managed timely and effective replacement of damaged or missing products.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Loaded and unloaded delivery trucks promptly for further distribution.
• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Packaged and shipped orders accurately to promote safe and quick delivery to customers.
• Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Assisted with stock takes and cycle counts to promote accurate inventory processes.
• Received and processed incoming stock to keep inventory levels accurate and up-to-date.
• Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
• Collaborated with team members on special projects as needed, demonstrating adaptability and a strong work ethic.

This clinic was a 1 Vet and 1 Nurse privately owned clinic. All my skills are as previously stated above as per employed in a Veterinary Clinic

Training Veterinary Nurse

Training Veterinary Nurse