Dianne O'Connell
Albury,NSW
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures.
Practiced problem-solver with a friendly and caring mentality and excellent communication skills.
I am a highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
35
35
years of professional experience
Work History
Medical Imaging Reception
Albury Wodonga Health
Wodonga, VIC
05.2022 - Current
- Provided assistance with other areas within the department as needed such as clerical duties or data entry.
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Schedule and confirmed appointments.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Maintain the highest levels of quality, safety, and patient confidentiality by following hospital and regulatory guidelines when collecting patient information.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Greeting customers, answered general questions and directed to appropriate locations.
Emergency Department Ward Clerk
Albury Wodonga Health
Wodonga, VIC
03.2022 - Current
- Performed clerical duties such as typing, data entry, scanning and filing documents.
- Assisted in organizing admissions paperwork for new patients admitted to the facility.
- Managed patient records, ensuring confidentiality and compliance with healthcare regulations.
- Entered patient information into hospital databases with attention to detail and accuracy.
- Maintained a clean and organized front desk and reception area.
- Communicated with patients with compassion while keeping medical information private.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Arranged hospital admissions for patients as required.
- Provided support during emergency situations by contacting appropriate personnel or departments as needed.
- Collected paperwork for patients, nurses, and physicians.
- Work in high-volume department to answer telephone calls and route connections to appropriate departments or staff.
- Provided patient information to facilitate timely admissions and discharges.
- Assisted in patient admission and discharge processes, ensuring smooth transitions.
- Work closely with Doctors, Nurses and all Emergency personnel in a very fast paced and stressful environment.
Administrative Ward Clerk
Albury Wodonga Health
Wodonga , Vic
11.2021 - Current
- Organize and maintain a filing system for medical records and documents.
- Perform clerical duties, such as typing, data entry, scanning, and filing documents.
- Manage daily operations of the ward, including ensuring that all necessary equipment was available.
- Maintain patient records, including medical histories, test results, medication lists, and other related information.
- Provide administrative support to physicians and nursing staff by entering patient data into hospital systems.
- Ensure accuracy of all patient information entered into the electronic health record system.
- Working in a high-volume department to answer telephone calls and route connections to appropriate departments or staff.
- Collect paperwork for patients, nurses, and physicians.
- Provide patient information to facilitate timely admissions and discharges.
- Answer phone calls to provide assistance, information, and access to medical personnel.
- Maintain a strong and trusting rapport with patients and all healthcare staff to build relationships.
- Execute clerical tasks and assist with unit duties to keep departments running smoothly.
- Assist in patient admission and discharge processes, ensuring smooth transitions.
- Facilitate communication between medical staff, patients, and families to ensure effective care delivery.
- Prepare and process medical forms, documents, and reports, maintaining high accuracy.
- Manage patient records, ensuring confidentiality and compliance with healthcare regulations.
- Enter patient information into hospital databases with attention to detail and accuracy.
- Assist nursing staff with administrative tasks to support patient care.
- Schedule tests and Medical Imaging requests for patients based on physician orders.
- Liaise and work closely with the Emergency Department Nurse Unit Manager and Doctors for patient admissions.
- Maintain a high level of professionalism in a stressful environment.
- Responsible for greeting visitors, answering phones and providing general information.
- Maintained patient records including medical histories, test results, medication lists and other related information.
- Organize and maintain filing system for medical records and documents.
- Monitored inventory of medical supplies to ensure adequate stock levels were maintained at all times.
- Assisted in organizing admissions paperwork for new patients admitted to the facility.
- Managed daily operations of the ward including ensuring that all necessary equipment was available.
- Prepared discharge summaries upon completion of a patient's stay in the facility.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Entered patient information into hospital databases with attention to detail and accuracy.
- Maintained a clean and organized front desk and reception area.
- Managed patient records, ensuring confidentiality and compliance with healthcare regulations.
- Communicated with patients with compassion while keeping medical information private.
Customer Service Consultant
NRMA
ALBURY, NSW
12.1989 - 11.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Exceeded company sales goals for new policies.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Maintained pleasant and cordial attitude, remaining calm when issues arose.
- Wrote policies, finalized documents and filed paperwork.
Skills
- High Level of Customer Service experience in a every changing setting
-Loyal, reliable, trustworthy and committed worker
-Hard working team member
- Ability to learn and adapt new skills quickly and efficiently
- Solid leadership and interpersonal skills in a professional environment
- High degree of empathy, respect and dignity
References
- Kate Evans, Associate Nurse Unit Manager Albury Wodonga Health. Mobile: 0417 951 382
- Michelle Harvey, Senior Nurse Albury Wodonga Health. Mobile: 0438 720 496
Timeline
Medical Imaging Reception
Albury Wodonga Health
05.2022 - Current
Emergency Department Ward Clerk
Albury Wodonga Health
03.2022 - Current
Administrative Ward Clerk
Albury Wodonga Health
11.2021 - Current
Customer Service Consultant
NRMA
12.1989 - 11.2021
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