Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Dianne Power

Caboolture,QLD

Summary

Knowledgeable and dedicated professional with extensive experience in customer service . Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialise in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

31
31
years of professional experience

Work History

Diversional Therapy Assistant / Leisure & Lifestyle Officer

Cherrybrook Christian Care Centre
01.2016 - 04.2024
  • Include:-
  • Plan, organise, and lead activities for our residents that will meet social and recreational needs while also promoting independence and increasing quality of life
  • Assess and document the effectiveness of the programs, by tracking residents' progress and changing the programs as needed

Assistant in Nursing

Christian Brethren Community Services
11.2013 - 01.2016

    · Providing quality care according to the current Resident Care Plan to meet the individuals needs and enhance quality of life.

    · Assisting residents with daily living activities, grooming, mobility and nutrition.

    · Communicating effectively and professionally with the Nursing Team.

    · Make meaningful connections with residents and their families.

Security Officer, Security Manager

Various
04.1998 - 01.2013
  • Included:-
  • Supervision and training of Security staff
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Site induction of security & contract personnel
  • Liaising with management via verbal reporting, weekly, monthly & annual report
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Administration of Access Control & DVR data bases X-ray machine & metal detection device operation

Child Care Professional

Self-employed
01.1994 - 01.1998
  • Responsible for the care & welfare of children aged new-born to 12 years.
  • Developed age-appropriate activities and crafts to engage children.

Garden Centre Assistant Manager

Palm Island Nursery
05.1993 - 11.1994


  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Education

CERTIFICATE IV IN LEASURE, HEALTH AND WELL BEING -

Towards 2000
Wahroonga, NSW
2016

CERTIFICATE III IN AGED CARE -

OTEN
Online
2013

CERTIFICATE II IN SECURITY (GUARDING) -

STAT
Bankstown, NSW
1998

HIGHER SCHOOL CERTIFICATE -

HENRY LAWSON HIGH SCHOOL
1986

Skills

    Proven leadership abilities in all employment fields

    Ability to adapt to new challenges

    Many years of experience in communicating orally and in writing

    Proven time management skills being able to meet crucial deadlines

    Experience in working independently or in a team

Hobbies

Arts and Crafts

Gardening

Timeline

Diversional Therapy Assistant / Leisure & Lifestyle Officer

Cherrybrook Christian Care Centre
01.2016 - 04.2024

Assistant in Nursing

Christian Brethren Community Services
11.2013 - 01.2016

Security Officer, Security Manager

Various
04.1998 - 01.2013

Child Care Professional

Self-employed
01.1994 - 01.1998

Garden Centre Assistant Manager

Palm Island Nursery
05.1993 - 11.1994

CERTIFICATE IV IN LEASURE, HEALTH AND WELL BEING -

Towards 2000

CERTIFICATE III IN AGED CARE -

OTEN

CERTIFICATE II IN SECURITY (GUARDING) -

STAT

HIGHER SCHOOL CERTIFICATE -

HENRY LAWSON HIGH SCHOOL

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Dianne Power