Dianne Reynolds
Wangaratta,VIC
Summary
Reliable professional with over 20 years experience in maintaining cleanliness and sanitation of various facilities, including hotels, serviced apartments and aged care. Skilled in using cleaning equipment and chemicals safely, with strong focus on health and safety standards. Known for understanding and adhering to cleaning processes, and being mindful of higher satisfaction among clients, guests and residents. Demonstrated ability to work independently or as part of a team with attention to detail, managing time effectively to meet deadlines .
Overview
33
33
years of professional experience
Work History
Housekeeping Cleaner
Apex Park Holiday Apartments
Wangaratta, VIC
03.2022 - 10.2024
- Interacted pleasantly with clients and guests when performing daily duties.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Inspected furniture for damage or stains in between guest stays.
- Swept and mopped floors, cleaned carpets, dusted furniture and fixtures.
- Cleaned and sanitized bathrooms, replenished supplies such as soap and toilet paper.
- Returned rooms to occupant-ready status to satisfy future guests.
- Replenished amenities in guest rooms according to established standards.
- Emptied wastebaskets and replaced liners.
- Reported damage or theft of hotel property to management.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
Housekeeping Cleaner
Advance Motel
Wangaratta, VIC
02.2014 - 03.2022
- Interacted pleasantly with clients and guests when performing daily duties.
- Inspected furniture for damage or stains in between guest stays.
- Swept and mopped floors, cleaned carpets, dusted furniture and fixtures.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Cleaned and sanitized bathrooms, replenished supplies such as soap and toilet paper.
- Returned rooms to occupant-ready status to satisfy future guests.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Replenished amenities in guest rooms according to established standards.
- Emptied wastebaskets and replaced liners.
- Reported damage or theft of hotel property to management.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
Nursing Home Cleaner
Rangeview Private Nursing Home
Wangaratta, VIC
03.2003 - 07.2013
- Removed stains from carpets using appropriate cleaning solutions based on type of stain.
- Maintained floors with regular sweeping, mopping and vacuuming.
- Checked for any signs of damage or disrepair in order to report them to management immediately.
- Swept and vacuumed hallways, stairwells, lobbies and other public areas on a regular basis.
- Cleaned bathrooms, emptied rubbish bins, replaced soiled linens and towels, and restocked supplies as needed.
- Stocked inventory items such as paper products, soap dispensers, glass cleaner and other related items.
- Kept rubbish bins empty by removing regularly from rooms, bathrooms and hallways.
- Serviced, cleaned and restocked restrooms.
- Followed company uniform, performance and security policies with every job.
- Dusted furniture, machines or equipment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Nursing Home Cleaner
St John's Aged Care Home
Wangaratta, VIC
06.1991 - 12.1993
- Followed company uniform, performance and security policies with every job.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
- Serviced, cleaned and restocked restrooms.
- Performed daily cleaning duties in all areas of the nursing home, including mopping floors, dusting furniture, and washing windows.
- Swept and vacuumed hallways, stairwells, lobbies and other public areas on a regular basis.
- Removed stains from carpets using appropriate cleaning solutions based on type of stain.
- Maintained floors with regular sweeping, mopping and vacuuming.
- Kept rubbish bins empty by removing regularly from rooms, bathrooms and hallways.
- Dusted, swept and mopped to maintain clean, safe environment for clients.
- Followed safety processes for all manual and electric cleaning equipment.
- Cleaned bathrooms, emptied rubbish bins, replaced soiled linens and towels, and restocked supplies as needed.
- Dusted furniture, machines or equipment.
Skills
- Safety compliance
- Surface sanitization
- Quality control
- Infection prevention
- Attention to detail
- Work ethic
- Bathroom cleaning
- Floor cleaning
- Dusting surfaces
- Carpet cleaning
- Laundry management
- Waste disposal
- Floor maintenance
- Vacuuming and sweeping
- Physical stamina
- Rubbish removal
A Bit More About Me
- My extensive experience in cleaning and housekeeping is a result of my commitment to delivering a quality and efficient service for my employers, other team members, clients, aged care residents and guests in accommodation facilities.
- I am a mother and a grandmother which means I bring significant housekeeping skills and experience to my workplace as well as confidence in dealing with a range of personalities and requirements of those I work with and for.
- I am enthusiastic in my work, have a calm and pleasant personality combined with a sense of humor and a professional approach to my interactions with those I am in contact with. I will always give 100% to my job and look for opportunities to 'go the extra mile' when they present themselves.
- I believe my 20+ years in this field indicates my dedication and understanding of what is required for such roles.
Timeline
Housekeeping Cleaner
Apex Park Holiday Apartments
03.2022 - 10.2024
Housekeeping Cleaner
Advance Motel
02.2014 - 03.2022
Nursing Home Cleaner
Rangeview Private Nursing Home
03.2003 - 07.2013
Nursing Home Cleaner
St John's Aged Care Home
06.1991 - 12.1993
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