Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Referee's
Additional Information
Timeline
Generic

DIANNE ROBINSON

Medowie,Australia

Summary

Currently working as a Cleaner/ Front of House at RAAF Williamtown, with Compass Group, providing cleaning for three Mess Areas, dining rooms, common areas and restrooms. I'm adaptable working between Front of House and Cleaning. I usually work the morning breakfast before attending to the cleaning areas. I am an organised and dependable person always going above and beyond what is required. Happy to work with the team and trusted to accomplish my tasks alone with minimal supervision. Able to take on additional responsibilities to help the team.

Previously I was, a Supervisor, leading team members on-time job completion. Assigning tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

31
31
years of professional experience
1
1
Certification

Work History

CLEANER/ FRONT OF HOUSE ATTENDANT

COMPASS GROUP - RAAF Williamtown
11.2023 - Current
  • To utilise my skills and appropriate equipment to deliver a quality food and beverage service to our customers, residents, patients or clients on a daily basis
  • My role requires a pro-active approach to safety equipment and procedures provided by Compass group
  • Deliver Professional Customer Service
  • Maintain Clean & Tidy Rest Rooms
  • Maintain Clean & Tidy Dining & Kitchen Area’s
  • Wash and sanitize dishes (e.g
  • Pots and pans, crockery, kitchen equipment)
  • Provide dining room support
  • Assist in preparing & presenting food
  • Take deliveries
  • Receive and rotate stock
  • Apply basic Communication Skills
  • Work with Colleagues and Customers
  • Perform other duties within my capabilities as required by my Supervisor/Manager
  • Permanent Part Time Role
  • 20-25 Hours per week
  • Skills and Experience Required:
  • Team Player and able to work autonomously
  • Experience in similar role
  • Flexible Approach and Attitude
  • Good communication skills
  • Hard Working
  • Physically fit and reliable
  • Understanding of cash handling & EFTPOS
  • Knowledge of HACCP
  • Clean NSW Driving License
  • Computer Skills & Customer Service Skills

SUPERMARKET SUPERVISOR

VENTIA Australia – Village Store, RAAF Woomera
11.2021 - 09.2023
  • Monitored workflow to improve employee time management and increase productivity
  • Evaluated employee performance and coached and trained to improve weak areas
  • Maintained compliance with company policies, objectives, and communication goals
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures
  • Boosted team performance by developing customer service training materials and conducting service training
  • Solicited customer feedback to identify and improve on areas of weakness
  • Generated reports detailing findings and recommendations
  • Helped meet changing demands by recommending improvements to business systems or procedures
  • Created and managed project plans, timelines and budgets
  • Gathered, organized and input information into digital database
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials
  • Developed and updated tracking spreadsheets for process monitoring and reporting
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs

LONG LIFE ASSISTANT & PERSONNAL SHOPPER

WOOLWORTHS SUPERMARKET – Mascot, NSW
03.2004 - 10.2021
  • Helped customers complete purchases, locate items, and join reward programs
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
  • Assisted customers by answering questions and fulfilling requests
  • Connected with customers to support positive transaction experiences and address service concerns
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction
  • Used POS system to process sales, returns, online orders, and gift card activations
  • Maintained clean sales floor and straightened and faced merchandise
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
  • Balanced and organized cash register by handling cash, counting change, and storing coupons
  • Managed cash register after end of shift to balance and record accurate transactions
  • Utilized upselling techniques to promote additional products and increase sales
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items
  • Engaged in friendly conversation with customer to better uncover individual needs
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
  • Managed efficient cash register operations
  • Provided exceptional service and pleasant shopping experiences to retail customers
  • Maintained up-to-date knowledge of store sales, payment policies and security standards
  • Used in-store system to locate inventory and place special orders for customers

Receptionist

JJ Performance Smash Repairs – Bargo, NSW
02.2001 - 02.2004
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Confirmed appointments, communicated with clients, and updated client records
  • Kept reception area clean and neat to give visitors positive first impression
  • Answered phone promptly and directed incoming calls to correct offices
  • Responded to inquiries from callers seeking information
  • Handled cash transactions and maintained sales and payments records accurately
  • Provided clerical support to company employees by copying, faxing, and filing documents
  • Collected and distributed messages to team members and managers to support open communication and high customer service
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions

Director/Office Secretary

GK & DG IRVINE Pty Ltd – Bargo, NSW
04.1994 - 01.2001
  • Created and updated records and files to maintain document compliance
  • Provided clerical support to company employees by copying, faxing, and filing documents
  • Maintained daily report documents, memos and invoices
  • Handled daily scheduling tasks and provided administrative support for entire department
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data
  • Recorded and tracked operational expenses to identify and eliminate wasteful spending

Education

No Degree - Cert III Tertiary Preparation, Cert IV Tertiary Preparation

South Western Sydney, Campbelltown TAFE
Campbelltown, NSW
12.2004

Leaving School Certificate - undefined

Campbelltown High School
01.1981

Skills

  • Policy Enforcement
  • Daily Transactions Review
  • Training and Development
  • Safe Work Methods
  • Waste Elimination
  • Supervising Employees
  • Shrinkage Prevention
  • Staff Discipline
  • Motivating Performers
  • Shift Coverage
  • Productivity Performance
  • Employee Performance Management
  • Shelf Organizing
  • Workflow Monitoring
  • Retail Effectiveness
  • Mentoring
  • Cleaning and sanitizing
  • Sweeping and mopping
  • Customer service
  • Chemical handling
  • Exceptional time management
  • Strong computer skills
  • Reliability and punctuality
  • Attention to detail
  • Professional appearance
  • Multitasking and organization
  • Verbal and written communication
  • Strong work ethic

Certification


  • St Johns Ambulance Australia Basic Emergency Life Support, First Aid, CPR-2023-03-17.
  • SA Frontline Leader, Ventia - October 2022.

Accomplishments

  • Accomplishing running a supermarket from a remote area
  • Ordering stock required for the community needs.
  • Microsoft Office
  • Microsoft Outlook
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Referee's

Derelle Noakes

Mess Manager

Compass Group

RAAF Williamtown

0402332666


Donna Neumann

Operations Manager

Compass Group

RAAF Williamtown

0448938212

Additional Information

We are wanting to relocate from NSW to WA, to be closer to Family in the near future.

Timeline

CLEANER/ FRONT OF HOUSE ATTENDANT

COMPASS GROUP - RAAF Williamtown
11.2023 - Current

SUPERMARKET SUPERVISOR

VENTIA Australia – Village Store, RAAF Woomera
11.2021 - 09.2023

LONG LIFE ASSISTANT & PERSONNAL SHOPPER

WOOLWORTHS SUPERMARKET – Mascot, NSW
03.2004 - 10.2021

Receptionist

JJ Performance Smash Repairs – Bargo, NSW
02.2001 - 02.2004

Director/Office Secretary

GK & DG IRVINE Pty Ltd – Bargo, NSW
04.1994 - 01.2001

No Degree - Cert III Tertiary Preparation, Cert IV Tertiary Preparation

South Western Sydney, Campbelltown TAFE

Leaving School Certificate - undefined

Campbelltown High School

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DIANNE ROBINSON