Summary
Overview
Work History
Skills
Accomplishments
Certification
Timeline
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Dianne Shepherd

Mareeba,QLD

Summary

Dynamic and detail-oriented professional with extensive experience at Queensland Health Department, excelling in patient care and administrative support. Proven ability in accurate data entry and effective workload management, fostering strong patient relationships while ensuring confidentiality. Recognized for enhancing ward efficiency and training new staff to uphold high service standards.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Ward Clerk

Queensland Health Department
11.2009 - 06.2026
  • Organized paperwork for doctors, nurses, and patients.
  • Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
  • Documented latest information in computer system and printed paperwork.
  • Stored and retrieved permanent records on daily basis.
  • Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
  • Trained new Ward Clerks on best practices for administrative duties, contributing to a knowledgeable workforce that maintained high standards of service quality.
  • Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
  • Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
  • Answered multi-line phone systems to manage incoming and outgoing calls for busy Maternity department.
  • Organized medical supplies inventory to maintain optimal stock levels and prevent shortages during critical situations.
  • Managed incoming calls and directed to appropriate department.
  • Maintained current and accurate medical records for patients.
  • Performed various administrative tasks by filing, copying and faxing documents.

Medical Receptionist

Dr Martin Panter
02.1992 - 10.2009
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeans.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.

Skills

  • Effective organizational skills
  • Accurate data entry
  • Skilled in effective delegation
  • Patient care experience
  • Administrative support
  • Effective workload management
  • Patient scheduling
  • Document coordination
  • Navigating visitor inquiries
  • Supply ordering
  • Records management
  • Patient records
  • Customer engagement
  • Telephone reception
  • Incoming call management
  • Conflict resolution techniques
  • Medical transcription
  • Electronic recordkeeping
  • Timely appointment planning
  • Medical billing and coding
  • Preparing treatment rooms

Accomplishments

  • Responded to over 30 customer inquiries each day.
  • Earned Employee of the Month on several occasions.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Certification

  • CMAA - Certified Medical Administrative Assistant

Timeline

Ward Clerk

Queensland Health Department
11.2009 - 06.2026

Medical Receptionist

Dr Martin Panter
02.1992 - 10.2009

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Dianne Shepherd