Summary
Overview
Work History
Education
Skills
Reference
Timeline
Generic

Dianne Stone

Summary

Well-versed in developing job opportunities, vocational plans and specialized support strategies to address work-related, behavioural or other barriers to gainful employment. Highly analytical and organized with a forward-thinking and adaptable approach.

Overview

16
16
years of professional experience

Work History

Employment Consultant

WISE Employment
06.2023 - Current
  • Managed caseloads of up to 80 monthly clients in search of gainful employment.
  • Developed job leads in order to increase placements.
  • Assisting clients with job placement.
  • Trained, mentored and coached staff to improve performance and results for clients.
  • Tracked clients' progress in Tunnel database to provide monthly reports.
  • Increased job availability for clients by 100% through local business relationships.
  • Matched clients to open positions based on skills and work requirements.
  • Assisted clients with completing job applications and submitting resumes to improve interview chances.
  • Forged relationships with employers to gain insight into job openings and career opportunities.
  • Provided clients with on-the-job training and employment related support to maintain and retain employment.
  • Assessed individuals to identify skills, strengths and interests for job placement.
  • Devised and implemented individualized employment plans to support client goals.
  • Led job readiness and career-building workshops to uplift client confidence.
  • Conducted assessments, interviews, and job trials with clients to develop person-centred plans for employment and support.
  • Conducted employer and community organization outreach to promote employment services.
  • Collaborated with employers to develop accurate, current job postings and descriptions.

Case Coordinator

Accoras
01.2022 - 06.2023
  • Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
  • Maintained current knowledge of applicable procedures and compliance requirements to optimize effectiveness.
  • Collaborated with departments such as NDIS, Mental Health Services, Centre Link, Service Australia and Benevolent Society on daily basis to resolve issues.
  • Discussed cases with clients, providers and staff.
  • Administered patient follow-up, data collection, clinical monitoring and coordination with primary health care providers.
  • Checked quality of case activities against established standards.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Documented data and completed accurate updates to case records.
  • Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
  • Maintained detailed case histories, metrics and reports to meet strict standards.
  • Facilitated family meetings to ensure communication and collaboration between family members.
  • Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
  • Provided leadership, guidance and support to staff members.
  • Conducted community workshops to promote different programs and educate public on available services.

Community Support Worker

Inala Family Support Centre
04.2019 - 12.2021
  • Advocated for clients for comprehensive service delivery and linkage to hospital, veterans' benefits opportunities and community agencies.
  • Planned and hosted on- and off-campus community service activities.
  • Helped clients navigate social services system and access needed resources.
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.
  • Coordinated with different service providers to meet clients' individual needs.
  • Tracked service activities and outcomes against outlined plans and goals.
  • Kept case files updated, accurate and aligned with requirements.
  • Supported clients through development of new life skills, obtaining resources and transitioning back to society.
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
  • Cultivated strong network of providers delivering necessary assistance community.
  • Helped create comprehensive program to meet needs.
  • Managed cases of clients receiving social or community service support.
  • Enlisted support of volunteers and collaborated with businesses and community groups.
  • Received and resolved average of calls each week regarding complaints and problems.

Welfare Officer

Citycare
04.2008 - 02.2011
  • Updated client documentation for accurate, compliant and current records.
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • Supported clients and families with empathy and compassion during difficult times.
  • Advocated for clients to assure respected rights and wishes.
  • Helped clients develop new coping mechanisms and techniques to drive behaviour modification.
  • Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
  • Assisted clients with navigating and accessing social services such as housing and medical care.
  • Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
  • Facilitated group therapy sessions to build supportive, communicative client networks.
  • Developed and maintained strong relationships with community resources for successful referrals.

Education

Diploma in Child, Youth & Family Intervention

Australis College
Mount Gravatt, QLD
12.2021

Diploma in Theology & Counselling

Hillsong International Leadership College
Baulkham Hills, NSW
06.2007

Skills

  • Developing Job Opportunities
  • Human Resources Procedures
  • Developing Job Opportuonities
  • Monthly Reporting
  • Program Management Expertise
  • Database Maintenance
  • Strategic Planning
  • Teaching Job Search Techniques
  • Support Planning
  • Reviewing Resumes
  • Interview Preparation
  • Human Resources Processes
  • Recordkeeping Requirements
  • Report Writing
  • Role Modeling
  • Planning Skills
  • Documentation Skills
  • Regulatory Requirements
  • Selective Service Verification
  • Program Planning
  • Employment Law
  • Recruiting
  • Business Operations
  • Employee Coaching
  • Employer Matching
  • Development Activities
  • Program Goals
  • Case Management
  • Records Documentation
  • Work Assignments
  • Eligibility Requirements
  • Eligibility Screening
  • Utilization Review
  • Problem Solving
  • ESS Government System
  • Resilience
  • Interpersonal Sensitivity
  • Problem Solving
  • Computer literacy
  • Managing Challenging Behaviours
  • Conflict Resolution
  • Team Work
  • Time Management
  • Rapport Building
  • Microsoft Office & Outlook
  • Customer Centricity
  • Advocating & Networking

Reference

1.  Mark O'Connor 

Accoras

Senior Case Consultant

0404 076 765 

Moconnor@accoras.org.au


2. Eileen Phillips

Wise Employment

Business Manager

0487 366 290

eileen.phillips@wiseemployment.com.au


3. Lisa Shaw 

Accoras 

Service Manager 

0437 542 055

Lshaw@accoras.org.au



Timeline

Employment Consultant

WISE Employment
06.2023 - Current

Case Coordinator

Accoras
01.2022 - 06.2023

Community Support Worker

Inala Family Support Centre
04.2019 - 12.2021

Welfare Officer

Citycare
04.2008 - 02.2011

Diploma in Child, Youth & Family Intervention

Australis College

Diploma in Theology & Counselling

Hillsong International Leadership College

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Dianne Stone