DIANNE WARDENAAR
Burdell
Summary
Hardworking and passionate job seeker offering diverse experience and an adaptable skillset.
Committed to ensuring customer and employer satisfaction by providing exceptional service. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Committed to making meaningful contributions and advancing organizational goals.
Overview
21
21
years of professional experience
Work History
Clerical & Cleaning Technician
Ornatas Research & Development Pty Ltd
11.2022 - 04.2025
- Contributed to the company''s positive image by consistently delivering exceptional service to staff, contractors and site visitors.
- Organized, maintained and updated information in computer databases, compiling information from files and research.
- Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
- Conducted weekly town runs in company vehicle to collect mail, packages and supplier orders, according to established procedures.
- Participated in regular training sessions to stay up-to-date with company policies and industry best practices, ensuring consistent adherence to established guidelines.
- Handled assignments independently with good judgement and critical thinking skills, and in compliance with company policies and procedures.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Maintained clean and hygienic site in all areas to promote positive, professional environment for clients.
- Maintained well-organized storage areas for cleaning and industrial chemical supplies to ensure easy access and efficient use of materials, following strict safety procedures.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
Business Manager
The Island Nursery
05.2007 - 04.2015
- Created, managed, and executed company business plan that spearheaded best practices to significantly increase productivity and profitability.
- Brought in new business connections and revenue generation opportunities by improving networking strategies and creating interactive website and e-shop to boost customer sales and service relationships.
- Oversaw day-to-day business operations and boosted revenue through product knowledge and customer relationship management.
- Maintained financial controls, planned business operations, and controlled expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Negotiated contracts with suppliers and vendors, securing favourable terms for the company while maintaining strong relationships.
- Assisted with hiring process and training of new employees.
- Developed and executed marketing strategies that significantly increased brand awareness in target markets.
- Initiated launch of new products, overseeing all phases from concept to market introduction.
Business Analyst
Deloitte
01.2006 - 04.2007
- Prepared and documented accurate tax work papers and tax returns for individuals, businesses, trusts, and non-profits.
- Audited client financial records to determine tax liability.
- Performed analysis on inventory, accounts receivable and accounts payable balance sheet accounts
- Performed GST reconciliations efficiently by constructing a spreadsheet to calculate liability and work papers.
- Worked closely with clients to properly fill out tax forms and file tax returns electronically.
- Performed tasks under limited supervision related to income tax compliance such as returns, extensions, forecasts and tax provisions for business sectors and individuals.
- Trained clients on QuickBooks and MYOB to help improve tax management and assisted clients in understanding complex tax concepts, explaining implications of various financial decisions.
- Managed multiple tax projects simultaneously, ensuring deadlines were met and clients were satisfied.
- Developed strong relationships with clients by maintaining open communication lines and addressing concerns promptly.
Tax Accountant
Horwath Accountants
03.2004 - 01.2006
- Duties replicated above.
- 2005 Horwath Employee of the Year.
Education
Bachelor of Psychological Science -
James Cook University
Bachelor of Business - Accounting
Charles Darwin University
Darwin, NT12.2004
Trade Certificate - Commercial Cookery
TAFE - School of Hospitality
Alice Springs, NT01.1995
Diploma - Hospitality Management
Alice Springs School of Hospitality
Alice Springs, NT01.1990
Year 12 - undefined
Bendigo Senior High School
01.1987
Skills
- Dedicated work ethic
- Reliability and punctuality
- Effective verbal and written communication
- Meticulous attention to detail
- Analytical problem-solving
- Critical thinking abilities
- Ability to adjust to new situations
- Documentation management
- Financial planning and expense management
- Financial statement preparation
- Proficient in financial data management
Hobbies and Interests
Keen gardener and lover of all things STAR TREK. Gene Roddenberry is my hero.
Timeline
Clerical & Cleaning Technician
Ornatas Research & Development Pty Ltd
11.2022 - 04.2025
Business Manager
The Island Nursery
05.2007 - 04.2015
Business Analyst
Deloitte
01.2006 - 04.2007
Tax Accountant
Horwath Accountants
03.2004 - 01.2006
Bachelor of Business - Accounting
Charles Darwin University
Trade Certificate - Commercial Cookery
TAFE - School of Hospitality
Diploma - Hospitality Management
Alice Springs School of Hospitality
Year 12 - undefined
Bendigo Senior High School
Bachelor of Psychological Science -
James Cook University
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