Diarmuid Macnabb

• Used jira to track, maintain and update trouble tickets.
• Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
• Collaborated with developers, analysts and project managers to expedite incident resolutions.
• Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
• Analyzed and troubleshot integration issues related to system configuration, data, maps and workflow
• Had a 90% strike rate of meeting deadlines within SLA time

• Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
• Assisted with design and implementation of various employee benefits programs.
• Gathered information about each position and related occupation with employee interviews, field observations, and industry research.
• Researched and analyzed wage, salary and other industry trends.
• Handled and promptly resolved customer complaints to maintain professional relationships.
• Followed up on customers' inquiries to assess satisfaction with provided solutions.
• Resolved caller issues quickly and thoroughly.
• Informed clients of policies and procedures.
• De-escalated and resolved customer complaints with punctual, polite and professional service.

• I also previously worked for Macnabb Waste which demanded sustained physical work over long hours at multi-site locations

Key Responsibilities:

• Sorted materials such as metals, glass or plastics into appropriate containers for recycling.
• Inspected materials to determine appropriate placements for repurposing or disposal.
• Worked with clients and visitors to accurately sort materials for further handling.
• Operated forklifts, pallet jacks or front-end loaders to load bales, bundles or other heavy items onto trucks for shipping to smelters or other recycled materials processing facilities.
• Checked sorting machines and equipment for functionality and performed both regular maintenance and emergency repairs to restore functionality.
• Took notes and kept records of equipment and tool maintenance and materials needed, delivered and sorted.
• Self-motivated, with a strong sense of personal responsibility.