DIARMUID O'DOHERTY

• Ensuring that all customer requests are processed in an accurate, efficient, and timely manner.
• Onboarding our new business customers via our digital acceptance platform.
• Onboarding our new advisers, and establishing their access to our platform.
• Completing daily banking and cash reconciliations.
• Liaising closely with your teammates in SMA Admin and Support, and internal stakeholders daily.
• Building strong relationships with our external and third-party stakeholders.
• Problem-solving and process reviewing to continuously improve and innovate what we do.

Cooperate actions

• Process and manage all corporate action events, including income events (dividends, income, distributions).
• Establish control records for each corporate action.
• Set up new assets and maintain existing assets, ensuring accuracy for all reporting, timely pricing feed, and correct tax treatment.
• Communicate with internal and external stakeholders to ensure effective event monitoring and liaise with custodians and business partners.

• My main role was to deal with Provider claim queries
• A normal day for me is half the day spent on the phone to provider's problem solving and fixing their patient claims, I spend the rest of my day efficiently processing claims for administration
• Proficiency in processing public hospital, private hospital, access gap, medical eclipse and hospital eclipse claims
• Working closely with medical provider and government organisations to process claims and reviews
• Managed large caseloads effectively, prioritising tasks to ensure prompt attention to urgent matters
• Enhanced Provider satisfaction by providing timely updates on claim status and offering personalised support

• My final project involved handling the transfer of properties from a company entering into administration to a company purchasing its assets. My main role on this project was the management of landlord legal queries and legal notices in relation to the administration process of the client company.
• My main role on this project was the management of landlord legal queries and legal notices in relation to the administration process of the client company.
• Collaborated with cross-functional teams to identify opportunities for process improvement, and increased efficiency.

• The third project dealt with Customer,Creditor and Supplier queries from
  company that had gone into Administration, this heavily involved using the salesforce application
• Towards the end of the project I was tasked with quality checking other peoples cases to ensure the process was being followed correctly.

• My second project involved one of the biggest Health industry's (NHS) in the UK.
• We managed and overseen the transition of public hospital appointment
  transfer to private hospital.
• Preparing reports and presenting these to management or clients

My first Project within PwC was a large scale Project to facilitate a multinational Bank exiting the Irish market. Whilst on this Project I was part of several teams, including Queries, Securities,Facilities and KYC. I always made sure that I was readily available to provide assistance where needed, especially with the many ad hoc tasks within the Project. During time on this project I became a gold rated analyst and gained a small amount of experience as a quality controller.