Diaz Muava’a-Savage
Brisbane
Summary
Adept at time management and customer service. My experience involves frontline service, resolving high-stress disputes, demonstrating exceptional problem-solving and team collaboration skills. Effective communication is a key quality I pride myself on to achieve positive results. My achievements include training teams for peak performance and streamlining operations, showcasing my attention to detail and ability to motivate.
Overview
9
9
years of professional experience
Work History
Warehouse Assistant
Thermofisher
07.2022 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
- Trained new hires on warehouse equipment usage improving their productivity contributing towards the company.
- Supported timely delivery of orders by efficiently loading trucks according to established procedures and schedules.
- Collaborated with other departments to optimize warehouse operations and keep production high.
Customer Service Representative
Lemon Ginger Homewares
04.2022 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Warehouse Assistant
Super Retail Group
09.2021 - 03.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
Manager
Lovisa
10.2019 - 01.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Oversaw inventory management and optimising stock levels.
- Reorganised sales floor to optimise customer flow and improve product visibility.
Deli Assistant
Coles Supermarket
06.2018 - 09.2019
- Assisted with training new employees on deli procedures, helping maintain a consistent level of service across all staff members.
- Greeted customers at counter to fulfill requests and answer questions.
- Utilised safe food handling techniques when preparing, storing, and displaying products to reduce waste and minimise risk of contamination.
- Provided excellent customer service through active listening and addressing customer needs promptly.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Assisted in maintaining a clean and organized workspace, ensuring compliance with health regulations.
Pizza Maker
Pizza Hut
07.2016 - 01.2018
- Topped pizzas with right ingredients based on orders utilising recipe-directed amounts and distribution methods.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
Skills
- Time management
- Customer service
- Team collaboration
- Problem-solving
- Efficient and detail oriented
- Clear and effective communication
Additional Information
Referees
Thermofisher Scientific
Divinesh Prasad: 0456974899
Lovisa
Kerry Ebony: 0422190333
Timeline
Warehouse Assistant
Thermofisher
07.2022 - Current
Customer Service Representative
Lemon Ginger Homewares
04.2022 - 06.2022
Warehouse Assistant
Super Retail Group
09.2021 - 03.2022
Manager
Lovisa
10.2019 - 01.2021
Deli Assistant
Coles Supermarket
06.2018 - 09.2019
Pizza Maker
Pizza Hut
07.2016 - 01.2018
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