DIAZ THETTAYIL
HERSTON, BRISBANE,QUEENSLAND
Summary
Proven to elevate guest experiences at prestigious venues like THE LEELA PALACE and HYATT, I bring a blend of expert menu planning and exceptional team supervision. Recognized for enhancing guest relations through personalized service, I adeptly manage housekeeping services, ensuring top-tier standards. My approach combines meticulous quality assurance with dynamic multitasking, setting new benchmarks in hospitality excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Butler
THE LEELA PALACE
CHENNAI, TAMILNADU, INDIA
04.2024 - 12.2024
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Updated and maintained databases with current information.
Bar Team Leader
PARK HYATT
CHENNAI, TAMILNADU, INDIA
04.2023 - 01.2024
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Supervised the preparation of drinks according to standard recipes.
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
- Poured wine, beer and cocktails for patrons.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Maintained accurate records of stock levels and inventory.
- Conducted regular staff meetings to discuss performance objectives, motivate employees, and address any issues or concerns within the team.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Monitored cash intake to reduce discrepancies.
- Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
- Kept operations in compliance with food safety regulations.
Waiter
PARK HYATT
CHENNAI, TAMILNADU, INDIA
05.2022 - 11.2022
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Took orders from patrons accurately and efficiently.
- Garnished dishes and beverages to serve visually appealing menu items.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Relayed orders to service bar and kitchen via point-of-sale register system.
Trainee
ELIXIR HILLS RESORT AND SPA
MUNNAR, KERALA, INDIA
12.2020 - 03.2021
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Processed payments from customers using various payment methods including cash, credit cards, and checks.
- Responded promptly to customer inquiries regarding services or amenities offered by the hotel.
- Worked closely with other departments within the organization to ensure smooth running of operations.
- Recognized by management for providing exceptional customer service.
Education
Bsc Hospitality Management -
IGNOU( NCHMCT)
01.2019
CBSE-SSCE -
ST XAVIER'S PUBLIC SCHOOL
ICSE -
ST PATRICK'S PUBLIC SCHOOL
Skills
- Menu planning
- Housekeeping services management
- Table setting
- Team supervision
- Wine pairing
- Fine dining service
- Personalized service
- Multitasking
- Quality Assurance
- Guest relations
Affiliations
- READING.
- SPORTS.
- TREKKING
Languages
English
Full Professional
Tamil
Professional
Malayalam
Native/ Bilingual
Accomplishments
- Team Leader.
- High School Captain
Certification
. Hotel Butler Service (Heilbron Hospitality)
AVAILABILITY
- Sunday: Full time available
- Monday: Half day available
- Tuesday: Half day available
- Wednesday: Half day available
- Thursday: Full time available
- Friday: Full day available
- Saturday: Full day available
References
References available upon request.
Timeline
Butler
THE LEELA PALACE
04.2024 - 12.2024
Bar Team Leader
PARK HYATT
04.2023 - 01.2024
Waiter
PARK HYATT
05.2022 - 11.2022
Trainee
ELIXIR HILLS RESORT AND SPA
12.2020 - 03.2021
Bsc Hospitality Management -
IGNOU( NCHMCT)
CBSE-SSCE -
ST XAVIER'S PUBLIC SCHOOL
ICSE -
ST PATRICK'S PUBLIC SCHOOL
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