Diba Maria Sneho
Melbourne,VIC
Summary
Motivated Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Aarong
Dhaka, Dhaka
03.2023 - 01.2024
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate remediation.
Assistant Manager
Shwapno
Dhaka, Dhaka
02.2022 - 02.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Sales Associate
Yellow Clothing
Dhaka, Dhaka
08.2021 - 12.2022
- Processed transactions using a point-of-sale system.
- Conducted inventories on a regular basis to track stock levels.
- Tracked sales performance metrics to identify trends in the market place.
- Answered incoming telephone calls to provide store, products and services information.
Education
Bachelor of Psychological Sciences -
Swinburne University of Technology
Melbourne, VIC11-2028
Skills
- Administrative Support
- Customer Service
- Teamwork
- Consultative Sales
- Adaptability and Flexibility
- Managing Operations and Efficiency
References
References available upon request.
Timeline
Customer Service Representative
Aarong
03.2023 - 01.2024
Assistant Manager
Shwapno
02.2022 - 02.2023
Sales Associate
Yellow Clothing
08.2021 - 12.2022
Bachelor of Psychological Sciences -
Swinburne University of Technology
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