Summary
Overview
Work History
Education
Skills
Timeline
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Dibora Tesfay

Melbourne

Summary

Results-driven professional with over 4 years of experience in Pre-flight Security Screening, consistently ensuring thorough inspections and strict adherence to safety protocols in high-pressure environments. With an additional 4+ years in customer service, I excel at multitasking, organisational efficiency, and delivering exceptional customer satisfaction. Highly adaptable, self-motivated, and committed to continuous professional growth, I bring a strong work ethic and outstanding interpersonal communication skills. Proven ability to work independently and quickly acquire new skills, making me an asset to any team or organisation.

Overview

8
8
years of professional experience

Work History

Brand Ambassador

Mars United Commerce NZ
01.2024 - 01.2025
  • Inform customers and showcase product expertise
  • Build brand awareness through word-of-mouth
  • Distribute samples/coupons and meet KPIs
  • Track sales, report outcomes, and communicate with management
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Increased positive word-of-mouth referrals through genuine, personalised customer interactions and excellent product knowledge.

Security Screener

SecureFlight LTD
01.2021 - 01.2025
  • Inspected cargo for prohibited items
  • Managed security screening paperwork
  • Conducted manual searches and operated X-ray machines
  • Adhered to strict security protocols
  • Utilised chemical swab systems and explosive detection machines to test baggage for explosive materials.

Deli Assistant

New World Island Bay
01.2017 - 01.2020
  • Maintained clean and organised work areas
  • Contribute to team success through accurate work
  • Learn tasks quickly to maximise performance
  • Developed strong customer service and product knowledge skills to enhance individual and team performance
  • Assisted with training new employees on deli procedures, helping maintain a consistent level of service across all staff members.
  • Greeted customers at counter to fulfill requests and answer questions.

Education

Bachelor's of Commerce - International Bussines and Human Resource Managment and Employment Relations

Victoria University
New Zealand
01.2024

Skills

  • Brand Awareness
  • Customer Engagement
  • Customer Service
  • Product Demonstration
  • Threat Management
  • Security equipment
  • Security Protocols
  • Detail-oriented and accurate
  • Attentive and follows instructions well
  • Strong teamwork and collaboration skills
  • Sales tracking
  • Adaptable personality

Timeline

Brand Ambassador

Mars United Commerce NZ
01.2024 - 01.2025

Security Screener

SecureFlight LTD
01.2021 - 01.2025

Deli Assistant

New World Island Bay
01.2017 - 01.2020

Bachelor's of Commerce - International Bussines and Human Resource Managment and Employment Relations

Victoria University
Dibora Tesfay