Dicchya Poudel
Millner,NT
Summary
Results-driven Business Analyst with a strong foundation in customer-centric strategies. Proven success in enhancing business direction by prioritising customer needs and implementing improvements. As the Founder and Managing Director of Yummyistic Chocolates, I demonstrated exceptional customer service through innovative product design, social media boosting, and client relationship management. Adept at translating customer feedback into actionable insights for business growth.
Overview
3
3
years of professional experience
Work History
Business Analyst
Codniv Innovations Pvt. Ltd.
06.2021 - 11.2023
- Interacted with internal customers to understand business needs and translate them into requirements and project scope.
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
Internship Student
PREMIER INSURANCE COMPANY LTD
01.2021 - 03.2021
- Filling and record maintenance
- Preparation and Printing of PV, JV, and CL through the software
- Filing of VAT bills from different branches
- Checking bank statements for different months
- Keeping track of critical tax documents
- Reconciliation of the book
- Journal posting
- Ledger posting
- Conversion of existing records
- Application of the MS Office Suite
Founder
Yummyistic Chocolates
08.2020 - 11.2023
- Design and maintain a social media presence
- Collaboration with agencies and other vendor partners
- Creating and maintaining client relationship
- Social media boosting
- Creating posts for social media
- Product design and innovation
- Developing and overseeing marketing campaigns, including search, email, and online events
- Creating and distributing marketing collateral
- Data entry and analysis
Education
BBA - Business Management
Padmakanya Multiple Campus
Bagbazzar, Kathmandu06.2021
Skills
- Customer Service Excellence
- Communication
- Time Management
- CRM (Customer Relationship Management) System
- Staff Management
- Business Recovery and Sustainability
- Project Management
Reference
Provided Upon Request
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Full Professional
Timeline
Business Analyst
Codniv Innovations Pvt. Ltd.
06.2021 - 11.2023
Internship Student
PREMIER INSURANCE COMPANY LTD
01.2021 - 03.2021
Founder
Yummyistic Chocolates
08.2020 - 11.2023
BBA - Business Management
Padmakanya Multiple Campus
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