Dickson Senapaty
Lane Cove,NSW
Summary
Accomplished and determined food service professional provides excellent customer experience. Possesses extensive knowledge of food safety and quality standards. Skilled at multitasking and practicing effective time management. Comfortable working in fast-paced food service environment while providing quality service. Employs exceptional problem-solving and conflict-resolution skills to enhance customer experience.
Overview
5
5
years of professional experience
Work History
Food and beverage attendant
CASA RISTORANTE
11.2021 - Current
- Greeted and seated guests to provide friendly and welcoming experience.
- Provided guests with information about menu items, specials and promotions, along with any allergen information to provide quality service and ensure their safety and well-being.
- Upsold menu items when appropriate, contributing to increased revenue generation without compromising guest satisfaction.
- Setting up heaters/fans to make our customers comfortable
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Assisted with closing the restaurant – wiping tables and wiping plates and cutlery for the next day, closing all the glass doors, switching off all heaters (gas and electric), setting up tables as required for next day’s booking.
Food and beverage attendant
Rotiboti
09.2019 - 05.2021
- Setting up the restaurant before the beginning of the service, like vacuuming, setting up barricades, hanging ornaments and reviewing the table arrangements based on bookings
- Greeting guests and assisting them to their allotted tables
- Fluent in English and good at communicating with guests as well as team members
- Providing menus and details about different food items and specials for the day
- Handling enquiries from customers face to face and over the phone as well
- Handling the cash register and settling bills
- Single-handedly looked after large group bookings of 20-25 people.
Education
Master of Science - Data Science
Monash University
Melbourne, VIC12.2020
Skills
- Carrying 3-4 plates at once with food
- Fast clearing of tables
- Adaptability under pressure
- Guest Services
- Dining room organization
- Order Accuracy
- Menu expertise
- Allergy awareness
- Sanitation Standards
- Attention to Detail
- Clear Communication
Availability
All Days
References
- Mr Suraj, Restaurant Manager, Casa Ristorante, Sydney, NSW, +61-430038359
- Mrs. Bharti Verma, Restaurant Manager, RotiBoti Fine Dining Restaurant, Melbourne, Vic, +61-412993699
Additional Information
Have a valid RSA
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Food and beverage attendant
CASA RISTORANTE
11.2021 - Current
Food and beverage attendant
Rotiboti
09.2019 - 05.2021
Master of Science - Data Science
Monash University
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