Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Dickson Sim

Melbourne,VIC

Summary

Luxury Sales Assistant with skills honed in customer relationship management and meeting personal sale KPI's. Manages tasks with accuracy and great time management abilities. Smoothly monitors security and serves diverse customer needs.

Overview

2
2
years of professional experience

Work History

Luxury Sales Associate (Keyholder)

Marais QV
Melbourne, Victoria
04.2023 - 07.2024
  • Key Tasks: POS operations, opening and closing, stock management, pick and packing (e-commerce), facilitate stock transfers, conduct daily briefings
  • Successfully maintained personal sales KPI of $450-500/hr, hitting personal and store incentives.
  • Assist with daily e-commerce fulfillment, picking up to 40 orders within an hour in a multi-brand store.
  • Assisted customers with medium-large scale purchases by providing next best option, cross selling and up selling.
  • Handled customer complaints, returns and exchanges in a professional manner.

Front of House

Goz City (Lt. Collins)
Melbourne , Victoria
06.2022 - 04.2023
  • Key Tasks: POS Operations, Managed orders and seating, general cleaning, ingredients and supply management
  • Took orders and fully managed 2 different stations serving over 300 customers daily for lunch service rush.
  • Worked in a fast paced environment to meet customer demand
  • Worked in close collaboration with team members to ensure customers received high-quality service.

Education

Graduate Diploma - Management

Pakenham Institute

Bachelor of Design - Architecture

University of Melbourne
Parkville
11.2020

Foundation Studies -

Trinity College, University of Melbourne
Parkville
10.2017

Skills

  • Fluent in English, Mandarin, Malay
  • Customer relationship management
  • Sales (Up-selling / cross-selling)
  • Visual Merchandising
  • POS Systems
  • E-commerce fulfillment
  • Process Returns and exchanges

References

Chai  (Retail operations) - Marais Enterprises

retail.operation@marais.com.au

0451417199

Alicia (Manager) - Goz City

0426544118

Timeline

Luxury Sales Associate (Keyholder)

Marais QV
04.2023 - 07.2024

Front of House

Goz City (Lt. Collins)
06.2022 - 04.2023

Graduate Diploma - Management

Pakenham Institute

Bachelor of Design - Architecture

University of Melbourne

Foundation Studies -

Trinity College, University of Melbourne

Similar Profiles

CREATE PROFILE
Dickson Sim